Beware of scams

We take the security of our networks and customers very seriously.

Occasionally scams, such as phishing emails, text messages or phone calls, claiming to be from Vocus or our executives, are delivered by malicious actors to our customers. These scams are fraudulent and are similar to those that have affected other organisations – they do not come from Vocus.

What does a scam look like?

Scams can come in various forms including phishing emails, fake websites, text messages, phone calls, instant messaging services and social media. Scams usually ask you to take urgent action by clicking a link that redirects you to a phishing site, and will often try to obtain sensitive information including credit card details or passwords.

How you can protect yourself from scams

Here are a handful of ways you can protect yourself from scams:

  • For suspicious emails be sure to check the real email address of the sender, and never click on links without validating the URL first.
  • Be wary of calls or text messages from unknown national/ international numbers.
  • Block any numbers on your phone that you suspect to be a scam call or text message.
  • Be wary of clicking on links in text messages. Validate the link first.
  • Do not respond to unsolicited requests for personal information including credit card or banking details.
  • Be careful what information you share in an online setting such as social media as this information can be used to socially engineer a scam or phishing attack.

What to do if you receive a scam

You can report scams that you come across to Scamwatch, or visit the The Australian Cyber Security Centre (ACSC) or Australian Competition and Consumer Commission (ACCC) for more information on how to protect yourself from scam calls and texts.

Vocus will never ask you for your personal or private information via an email or text message, but if you’re ever in doubt please contact our Customer Support centre on 1800 035 540.

Cyber Security guide 2023

Despite enormous focus and investment in cyber security, dealing with cyber-attacks is still a major challenge for small to medium businesses. Self-reported losses from cybercrime in Australia totalled over $33 billion by 2021, and more than 50% of Australian businesses have been impacted by a cyber breach.

Vocus has published a cyber security guide to help businesses prepare against cyber-attacks and learn essential steps they can take right now to bolster security and reduce the impact of a cyber incident.

Download and read this practical guide to learn how to reduce targeted cyber threats and help protect your business.

Contact us

For more information please provide your details in the form below, contact your Vocus Account Manager, or call us on 1800 035 540.

Cyber Security Assessment for Australian business

Threat of cyber-attack has been identified as the number one global business risk, with around 50% of Australian businesses being impacted by a cyber breach since 2021. Vocus has developed a proven assessment process to help boost resilience against cybersecurity threats and address compliance requirements.

To get you started we offer a brief discovery session that will provide you with a report identifying security gaps and prioritised recommendations that you can implement.

Book an assessment