Occasionally scams, such as phishing emails, text messages or phone calls, claiming to be from Vocus or our executives, are delivered by malicious actors to our customers. These scams are fraudulent and are similar to those that have affected other organisations – they do not come from Vocus.

What does a scam look like?

Scams can come in various forms including phishing emails, fake websites, text messages, phone calls, instant messaging services and social media. Scams usually ask you to take urgent action by clicking a link that redirects you to a phishing site, and will often try to obtain sensitive information including credit card details or passwords.

How you can protect yourself from scams

Here are a handful of ways you can protect yourself from scams:

• For suspicious emails be sure to check the real email address of the sender, and never click on links without validating the URL first.
• Be wary of calls or text messages from unknown national/ international numbers.
• Block any numbers on your phone that you suspect to be a scam call or text message.
• Be wary of clicking on links in text messages. Validate the link first.
• Do not respond to unsolicited requests for personal information including credit card or banking details.
• Be careful what information you share in an online setting such as social media as this information can be used to socially engineer a scam or phishing attack.

What to do if you receive a scam

You can report scams that you come across to Scamwatch, or visit the The Australian Cyber Security Centre (ACSC) or Australian Competition and Consumer Commission (ACCC) for more information on how to protect yourself from scam calls and texts.

Vocus will never ask you for your personal or private information via an email or text message, but if you’re ever in doubt please contact our Customer Support centre on 1800 035 540.