This Privacy Collection Statement is made by Vocus Group and applies to our group of companies.  Vocus is the parent company of subsidiaries which supply telecommunications products and services, supply energy (retailer of gas and electricity) and insurance products. Our group of companies includes companies trading under the names Vocus Communications, Dodo, iPrimus, Commander and Engin, and any related companies based in Australia.  If you want further details please check out our Privacy Policy.

Why we collect personal information

We collect personal information:

  • to provide services to our customers;
  • to administer and manage our relationships with suppliers, customers and shareholders, including for billing, credit control and investor purposes;
  • for marketing and promotional activities to grow and promote our business;
  • to undertake research and development to improve our services; and
  • to comply with our legal and regulatory obligations.

Sometimes we could collect sensitive information to provide concessional discounts or in providing our products or services.

Consent to use personal information

If you provide us with personal information you give us express consent to disclose this information to our contractors, suppliers, affiliates or agents, including those that are located outside Australia.  Please ensure that if you provide another person’s personal information that you make them aware of our Privacy Policy.

Opting out of communications from us

To opt out of receiving marketing communications from us, please contact us on:

Telephone:
Australia: 1300 88 99 88
International: +61 2 8999 8999 

In Writing:
Privacy Officer
Vocus Group
452 Flinders Street
Melbourne, VIC 3000 Australia

privacy@vocus.com.au 

Unsubscribe: If you receive email communications from us, you can opt out by selecting the unsubscribe function in your email. 

Please note that we may still be required to send you statutory communications as required under Australian law or contractual notices relating to your products or services.  For example, notices of meeting to our shareholders or outage or fault notifications about your products or services.

If you opt out, we will process your request as soon as reasonably possible.

Updated: November 2017