Vocus customer portals

Get help online, access our FAQ's, network status page, create and manage support cases securely 24x7.

• FAQ's, troubleshooting guides and downloads
• Sign in or self onboard to create and manage cases online
• View service information and expanded FAQ library
• Request a change or cancel a service
• Chat with Vocus support

Qualify sites and products, review quotes, manage existing services and review billing.

Users can:

• Qualify sites and products
• Raise and check quotes
• View and manage services
• Check order updates
• View billing information

For managing voice service numbers and call/routing rules.

Users can:

• Add or remove service numbers
• View control plans
• Edit and update control plans

For managing specialised Voice and Cloud products only. See service status, invoices and update billing preferences.

Users can:

• View services
• Billing

For managing the IP Tel voice product regarding how calls get diverted, answered, numbers shown and remote office.

Users can:

• View services
• Call routing

• Activate, suspend, or modify services instantly
• Configure roaming and barring
• View near real-time usage by user or cost centre
• Set usage alerts to prevent bill shock

A self-service online platform for SMB customers to manage their accounts and  services.

Take Command allows you to:

• Pay bills and Manage Payment Methods
• Check Service Usage
• Download Reports
• Create Usage Alerts
• Update Account Details

For managing BGP (Border Gateway Protocol) routing paths and VAP (Voice Access Port) services and billing.

Users can access:

• Routing
• Billing
• View services

For managing NBN services, reviewing tickets, viewing detailed service information and support documentation.

Users can:

• Support
• Documentation
• Ticket Management

A self-service online platform for business customers to manage their internet, fibre, and voice services.

Users can:

• Monitor the status of your service orders
• Raise and track support tickets for any issues
• Order new internet, voice, or other data products
   

A Partner's Portal with rapid order entry application designed to streamline the orders.

Activate allows partners to:

• Manage customers account
• Site qualify
• Create new customers and orders
• Ticket management
• Check order updates
• View billing information