Terms and Conditions
Vocus
At the time of buying services from us, if you employ less than 100 people or have annual turnover of less than $10 million, these terms apply to you:
- Vocus Business Standard Terms & Conditions (Effective from 25/08/2026)
If, at the time of purchasing our services, your business employs more than 100 people or has an annual turnover of $10 million or more, and you are acquiring the services for your own use, these terms apply to you.
- Vocus Enterprise Standard Terms & Conditions (Effective from 01/06/2026)
- Vocus Resupply Terms Schedule (Effective from 28/06/2021)
If you are wholesaling or reselling our services (or incorporating our services into your own network) to service your customers.
- Vocus Wholesale Standard Terms & Conditions (Effective from 19/10/2026)
If you are supplying goods and services to us these terms apply to you.
- Vocus Web General Terms and Conditions for the Supply of Goods and Services to Vocus (Effective 17/12/2025)
Service Schedules
Vocus Direct and Wholesale
- Access Service Schedule (Effective from 11/06/2024)
- Vocus Service Level Agreement (Effective from 02/09/2025)
- Agile Networking (Managed SD WAN) Service schedule (Effective from 05/05/2021)
- Agile LAN Switching Service Schedule (Effective 10/02/2025)
- Agile Managed Wi-Fi Service Schedule (Effective 10/02/2025)
- Dark Fibre Service Schedule (Effective from 12/09/2024)
- Ethernet Service Schedule (Effective from 14/05/2025)
- Fibre Access Service and Construction Service Schedule (Effective from 9/11/2023)
- GoldNet Microwave Service Schedule (Effective from 30/11/2022)
- Internet and IP Transit Service Schedule (Effective from 28/07/2025)
- IP WAN Service Schedule (Effective from 21/11/2024)
- NBN Access Service Schedule (Effective from 02/05/2019)
- NBN Connect Service Schedule (Effective from 12/09/2024)
- Private Wireless Networks Service Schedule (Effective from 21/10/2024)
- PSTN and ISDN Schedule of Fees and Charges (Effective from 01/11/2018)
- SD WAN Service Schedule (Effective from 19/11/2018)
- Wavelength Service Schedule (Effective from 4/11/2022)
- Carrier Voice Connect Service Schedule (Effective from 15/03/2018)
- SIP Voice Connect Service Schedule - Wholesale & Direct (Effective from 27/04/2026)
- Unified Communications Service Schedule (Australia Direct Only) (Effective from 27/04/2026)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 23/11/2022)
- Unified Communications Service Schedule – New Zealand numbers (Resellers only) (Effective from 26/04/2016)
- Vocus Calling (Direct) Service Schedule (Effective from 27/04/2026)
- Vocus Collaboration powered by Zoom Service Schedule (Effective from 27/04/2026)
- Business Continuity Service Schedule (Effective from 25/02/2016)
- Cloud Service Schedule (Effective from 10/05/2021)
- Equinix (IBX Centre) Service Schedule (Effective from 20/12/2023)
- Google Cloud Products Service Schedule (Effective from 02/12/2019)
- Leading Edge Data Centre Service Schedule (Effective from 12/02/2025)
- Metronode Data Centres Service Schedule (Effective from 21/08/2017)
- NEXTDC (Colocation & Axon) Service Schedule (Effective from 20/03/2026)
- Pulse Data Centre Service Schedule (Effective from 12/02/2025)
- Vocus Data Centres Colocation Service Schedule (Effective from 15/04/2025)
- Your DC Service Schedule (Effective from 12/02/2025)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 17/06/2026)
- Vocus Satellite - Starlink (Data Pools) Service Schedule (Effective 18/09/2025)
- API Gateway Service Schedule (Effective from 01/04/2025)
- Ethernet & ENNI Service Schedule (Wholesale Only) (Effective from 14/07/2021)
- Wholesale DSL Service Schedule (Effective from 02/08/2018)
- Wholesale Optus Mobile Services Service Schedule (STC version) (Effective from 10/09/2020)
- Wholesale Optus Mobile Services Service Schedule (MSA version) (Effective from 10/09/2020)
- Vocus Wholesaler IPND Obligations
Service Schedules
Commander
Critical Information Summaries
Commander
When you bundle a Mobile service with eligible Office Phones or Internet on the same account for a 12-month minimum term, you will receive a monthly $5 Mobile Bundle Discount on each Eligible Mobile Product.
Eligible Mobile Products and associated Eligible Products required to receive the Mobile Bundle Discount:
|
Eligible Mobile Products |
Eligible Mobile Products must be provisioned on the same account with one of the following Eligible Products: |
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Office Phones:
Internet:
Electricity:
|
|
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Business One Mobile 25 |
Office Phones:
Internet
|
Eligibility Rules for the Mobile Bundle Discount:
- Mobile Bundle Discounts apply to the Monthly Access Fee of Eligible Mobile Products bundled with an Eligible Product on the same account.
- e.g. On a CorePlus 25 mobile plan, the monthly access fee is discounted from $25 to $20 per month, if bundled with an Eligible Product.
- Is applicable for as long as the Eligible Mobile Product and bundled Eligible Product remain active on the same account.
- Mobile Bundle Discounts may not be available with other promotions or discount offers.
- Maximum of 50 Eligible Mobile Products per customer applies.
Pipe Networks
Pipe Networks Terms of Supply, Service Schedules and other legal documents for Pipe Networks products and services.
Archive
Vocus
These are the archived versions of Vocus' legal documentation.
Small Business customers
- Standard Terms and Conditions (Effective from 16/07/2025)
- Standard Terms and Conditions (Effective from 21/02/2025)
- Standard Terms and Conditions (Effective from 9/11/2023)
Enterprise customers
- Standard Terms and Conditions (Effective from 21/02/2025)
- Standard Terms and Conditions (Effective from 9/11/2023)
- Standard Terms and Conditions (Effective from 13/06/2023)
- Standard Terms and Conditions (Effective from 27/02/2023)
- Standard Terms and Conditions (Effective from 22/10/2018)
- Standard Terms and Conditions (Effective from 27/08/2018)
- Standard Terms and Conditions (Effective from 11/07/2017)
- Standard Terms and Conditions (Effective from 26/04/2016)
- Standard Terms and Conditions (Effective from 25/02/2016)
- Standard Terms and Conditions (Effective from 01/06/2015)
Vocus
- Access Service Schedule (Effective from 13/05/2024)
- Access Service Schedule (Effective from 5/12/2023)
- Access Service Schedule (Effective from 24/11/2020)
- Service Level Agreement (Effective from 31/07/2025)
- Service Level Agreement (Effective from 21/06/2023)
- Service Level Agreement (Effective from 14/06/2023)
- Service Level Agreement (Effective from 05/04/2023)
- Service Level Agreement (Effective from 01/06/2021)
- Service Level Agreement (Effective from 07/10/2020)
- Service Level Agreement (Effective from 15/07/2020)
- Service Level Agreement (Effective from 17/10/2019)
- Service Level Agreement (Effective from 21/02/2019)
- Service Level Agreement (Effective from 27/04/2018)
- Service Level Agreement (Effective from 15/03/2018)
- Service Level Agreement (Effective from 06/10/2017)
- Service Level Agreement (Effective from 26/05/2017)
- Service Level Agreement (Effective from 03/08/2016)
- Service Level Agreement (Effective from 26/04/2016)
- Service Level Agreement (Effective from 25/02/2016)
- Supplier Agreement for Goods and Services (Effective from 20/10/2022)
- Supplier Agreement for Goods and Services (Effective from 02/01/2017)
- Supplier Agreement for Goods and Services (Effective from 12/01/2018)
- Supplier Agreement for Goods and Services (Effective from 30/06/2016)
- Supplier Agreement for Goods and Services (Effective from 18/03/2016)
- Vocus Schedule of Fees and Changes (Effective from 02/07/2018 until 01/11/2018)
Connectivity
- Dark Fibre Service Schedule (Effective from 26/04/2016)
- Dark Fibre Service Schedule (Effective from 25/02/2016)
- Dark Fibre Service Schedule (Effective from 13/02/2015)
- Dark Fibre Service Schedule (Effective from 12/09/2024)
- Ethernet Service Schedule (Effective from 23/11/2020)
- Ethernet Service Schedule - (Effective from 11/10/2018)
- Ethernet Service Schedule (Effective from 19/06/2018)
- Ethernet Service Schedule (Effective from 25/02/2016)
- Ethernet Service Schedule (Effective from 06/11/2015)
- Ethernet Multipoint Service Schedule (Effective until 26/04/2016)
- Internet and IP Transit Service Schedule (Effective from 12/09/2024)
- Internet and IP Transit Service Schedule (Effective from 24/11/2020)
- Internet and IP Transit Service Schedule (Effective from 22/07/2020)
- Internet and IP Transit Service Schedule (Effective from 31/10/2019)
- Internet and IP Transit Service Schedule (Effective from 07/04/2019)
- Internet and IP Transit Service Schedule (Effective from 11/10/2018)
- Internet and IP Transit Service Schedule (Effective from 19/06/2018)
- Internet and IP Transit Service Schedule (Effective from 17/03/2017)
- Internet and IP Transit Service Schedule (Effective from 26/04/2016)
- Internet and IP Transit Service Schedule (Effective from 25/02/2016)
- Internet and IP Transit Service Schedule (Effective from 22/05/2015)
- IP WAN Service Schedule (Effective from 24/10/2024)
- IP WAN Service Schedule (Effective from 24/11/2020)
- IP WAN Service Schedule (Effective from 11/10/2018)
- IP WAN Service Schedule (Effective from 19/06/2018)
- IP WAN Service Schedule (Effective from 25/02/2016)
- IP WAN Service Schedule (Effective from 03/11/2015)
- IP WAN Service Schedule (Effective from 07/08/2015)
- IP WAN Service Schedule (Effective from 11/02/2015)
- NBN Access Service Schedule (Effective from 12/10/2018)
- NBN Connect Service Schedule (Effective from 24/10/2018)
- NBN Connect Service Schedule (Effective from 20/07/2018)
- NBN Connect Service Schedule (Effective from 22/03/2017)
- NBN Connect Service Schedule (Effective from 26/04/2016)
- Private Wireless Networks Service Schedule (Effective from 9/11/2023)
- SIP, IP WAN and Ethernet Multipoint Service Level Agreement (Effective until 26/04/2016)
- Wavelength Service Schedule (Effective from 01/02/2017)
- Wavelength Service Schedule (Effective from 27/04/2018)
Mobile
- Vocus Mobile SIM Service Schedule - Part B (Effective from 30/3/2026)
- Vocus Mobile Service Schedule - Part B (Effective from 29/8/2025)
- Vocus Mobile Service Schedule - Part A (Effective from 29/8/2025)
- Vocus Mobile Service Schedule - Part B (Effective from 12/11/2025)
Collaboration
- ISDN and PSTN Schedule of Fees and Charges (Effective from 28/09/2017)
- ISDN & PSTN Lines (previously known as Fixed Line Voice) Service Schedule (Effective from 26/05/2017)
- SIP Trunk Service Schedule (Effective from 08/12/2015)
- SIP Trunk Service Schedule (Effective from 23/07/2015)
- SIP Voice Connect Service Schedule (Effective from 15/03/2018)
- SIP Voice Connect Service Schedule (Effective from 29/10/2020)
- Unified Communications Service Schedule – Australia Direct only (Effective from 19/06/2018)
- Unified Communications Service Schedule – Australia Direct only (Effective from 22/11/2022)
- Unified Communications Service Schedule – Australia Direct only (Effective from 12/09/2024)
- Unified Comms (Direct) Service Schedule (Effective from 15/03/2018)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 06/04/2021)
- Unified Comms (Wholesale) Service Schedule (Effective from 01/08/2019)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 27/02/2019)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 14/12/2018)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 19/06/2018)
- Unified Comms (Wholesale) Service Schedule (Effective from 15/03/2018)
- Unified Comms Service Schedule - Australia (Effective from 26/05/2017)
- Unified Comms Service Schedule (Effective from 26/04/2016)
- Unified Comms Service Schedule (Effective from 25/02/2015)
- Vocus Collaborate powered by Zoom Service Schedule (Effective from 02/04/2020)
- Vocus Collaborate powered by Zoom Service Schedule (Effective from 30/06/2020)
- Vocus Collaborate powered by Zoom Service Schedule (Effective from 22/11/2024)
- Vocus Calling Service Schedule (Effective from 21/03/2022)
Colocation and Cloud
- Business Continuity Service Schedule (Effective from 23/07/2015)
- Cloud Service Schedule (Effective from 06/07/2017)
- Cloud Service Schedule (Effective from 26/04/2016)
- Cloud Service Schedule (Effective from 25/02/2016)
- Colocation Service Schedule (Effective from 12/09/2024)
- Colocation Service Schedule (Effective from 25/02/2016)
- Colocation Service Schedule (Effective from 06/11/2015)
- IaaS Service Schedule (Effective from 24/02/2016)
- NextDC Colocation & Axon Service Schedule (Effective from 30/10/2020)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 9/11/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 21/06/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 13/6/2023)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 27/02/2023)
Satellite
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 29/05/2026)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 02/10/2024)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 09/05/2024)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 20/12/2023)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 09/08/2023)
- Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 14/06/2023)
- Vocus Internet & Vocus Satellite – Starlink Service Schedule (Effective 4 April 2023)
- Vocus Internet & Vocus Satellite – Starlink Service Schedule (Effective 23 February 2023)
Wholesale
- API Gateway Service Schedule (Effective from 15/04/2024)
- Ethernet & ENNI Service Schedule (Wholesale Only) (Effective from 14/07/2021)
- Standard Terms & Conditions (Effective from 01/06/2026)
- Standard Terms & Conditions (Effective from 30/9/2025)
- Standard Terms & Conditions (Effective from 21/2/2025)
- Standard Terms and Conditions (Effective from 9/11/2023)
- Standard Terms and Conditions (Effective from 6/6/2022)
- Wholesale Voice Service Schedule (Effective from 26/05/2017 until 02/07/2018)
- Wholesale Voice Service Schedule (Effective from 01/06/2016)
If you are an existing Nextgen Group customer, you can find the legal documentation related to your services below. If you are unsure which documents apply to your services, please contact us for support.
- Nextgen Service Level Agreement
- Nextgen Summary of SFoA
- Nextgen Summary of SFoA (Large Print Version)
- Nextgen SFoA in full
- Nextgen SFoA for Co-location Services
- Nextgen SFoA for HDDC
- Nextgen SFoA for ADSL Access Service
- Nextgen SFoA for NBN Access Service
- Nextgen Group TSA General Terms
- RBBP Equivalence Undertaking
- RBBP CEV Remote Colo Data Sheet
- RBBP Transmission Data Sheet
- RBBP Managed Optical Fibre Data Sheet
- RBBP Wavelength Services Data Sheet
- RBBP Switch Ethernet Data Sheet