Legal
The following documents apply to the supply of Pipe Networks services
- Business Broadband NBN Service Schedule (effective 16 April 2026)
- Business Broadband and Fast Fibre Upgrade Terms (effective 16 April 2026)
- Bizphone Call Rates (effective 21 August 2026)
- Bizphone Miscellaneous Charges (effective 12 June 2026)
- Bizphone Paid Optional Features (effective 12 June 2026)
- BizPhone with Webex App (1 November 2025)
- NBN Addendum (Retail) (effective 1 November 2025)
General Terms and Conditions
- General Terms and Conditions (v7) (26 Mar 2025 - 31 Oct 2025)
- General Terms and Conditions (v6) (22 Jan 2025 - 25 Mar 2025)
- General Terms and Conditions (v5) (31 Oct 2023 - 21 Jan 2025)
- General Terms and Conditions (v4) (21 Sep 2023 - 30 Oct 2023)
- General Terms and Conditions (v3) (18 Apr 2023-20 Sept 2023)
- General Terms and Conditions (v2) (27 Jul 2022 - 17 Apr 2023)
- General Terms and Conditions (v1.6) (17 May 2022 - 26 Jul 2022)
Product Specific Terms
Service Level Schedule
Critical Information Summaries
PIPE Networks offer a number of in-market plans with standard pricing, which are available to all business customers. A summary of each plan, which includes information about the service, information about pricing and other relevant details, can be found by clicking on the links below:
Fibre 250 IP Line
Fibre 400 IP Line
Fibre 500 IP Line
Fibre 1000 IP Line
Fibre 2000 IP Line
Business Broadband NBN
- NBN-Business-Broadband-Critical-Information-Summary-20260121
- NBN-Business-Broadband-Critical-Information-Summary-20250703
- NBN-Business-Broadband-Critical-Information-Summary-eSLA-20250416
- NBN-Business-Broadband-Critical-Information-Summary-eSLA-20250217
- NBN-Business-Broadband-Critical-Information-Summary-20240926
- NBN-Business-Broadband-Critical-Information-Summary-20240710
- NBN-Business-Broadband-Critical-Information-Summary-20240621
Enterprise Ethernet IP Line
- NBN-Enterprise-Ethernet-IP-Line-Critical-Information-Summary-20240601.pdf
- NBN-Enterprise-Ethernet-IP-Line-Critical-Information-Summary-20220907.pdf
Fibre IP Line
Fibre 250 IP Line
- Fibre250-Critical-Information-Summary-20260317.pdf
- Fibre250-Critical-Information-Summary-20260211.pdf
- Fibre250-Critical-Information-Summary-20230811.pdf
- Fibre250-Critical-Information-Summary-20210705.pdf
Fibre 400 IP Line
Fibre 500 IP Line
- Fibre500-Critical-Information-Summary-20260317.pdf
- Fibre500-Critical-Information-Summary-20260211.pdf
- Fibre500-Critical-Information-Summary-20241408.pdf
Fibre 1000 IP Line
- Fibre1000-Critical-Information-Summary-20260317.pdf
- Fibre1000-Critical-Information-Summary-20260211.pdf
- Fibre1000-Critical-Information-Summary-20241408.pdf
- Fibre1000-Critical-Information-Summary-20230811.pdf
- Fibre1000-Critical-Information-Summary-20220907.pdf
Fibre 2000 IP Line
- Fibre2000-Critical-Information-Summary-20260317.pdf
- Fibre2000-Critical-Information-Summary-20260211.pdf
- Fibre2000-Critical-Information-Summary-20242208.pdf