If you are an existing Vocus customer, you can find the legal documentation related to our services below. If you are unsure which documents apply to your services, please contact us for support.
Current Terms & Conditions
Standard Terms and Conditions (Effective from 22/10/2018)
Service Level Agreement (Effective from 17/10/2019)
Internet and IP Transit Service Schedule (Effective from 07/04/2019)
Ethernet Service Schedule (Effective from 11/10/2018)
Dark Fibre Service Schedule (Effective from 26/04/2016)
IP WAN Service Schedule (Effective from 11/10/2018)
SD WAN Service Schedule (Effective from 19/11/2018)
NBN Access Service Schedule (Effective from 02/05/2019)
Unified Communications Service Schedule – Australia Direct only (Effective from 19/06/2018)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 01/08/2019)
Unified Communications Service Schedule – New Zealand numbers (Resellers only) (Effective from 26/04/2016)
SIP Voice Connect Service Schedule (Effective from 15/03/2018)
Carrier Voice Connect Service Schedule (Effective from 15/03/2018)
NBN Connect Service Schedule (Effective from 24/10/2018)
Cloud Service Schedule (Effective from 06/07/2017)
Colocation Service Schedule (Effective from 25/02/2016)
Business Continuity Service Schedule (Effective from 25/02/2016)
Wavelength Service Schedule (Effective from 27/04/2017)
Wholesale DSL Service Schedule (Effective from 02/08/2018)
Supplier Agreement for Goods and Services (Effective from 04/05/2018)
Channel Partner Terms and Conditions (Effective from 11/10/2019)
Vocus Metronode Data Centres Service Schedule (Effective from 21/08/2017)
PSTN and ISDN Schedule of Fees and Charges (Effective from 01/11/2018)
Archived Terms & Conditions
These are the archived versions of Vocus' legal documentation.
Standard Terms and Conditions (Effective from 27/08/2018)
Standard Terms and Conditions (Effective from 11/07/2017)
Standard Terms and Conditions (Effective from 26/04/2016)
Standard Terms and Conditions (Effective from 25/02/2016)
Standard Terms and Conditions (Effective from 01/06/2015)
Service Level Agreement (Effective from 21/02/2019)
Service Level Agreement (Effective from 27/04/2018)
Service Level Agreement (Effective from 15/03/2018)
Service Level Agreement (Effective from 06/10/2017)
Service Level Agreement (Effective from 26/05/2017)
Service Level Agreement (Effective from 03/08/2016)
Service Level Agreement (Effective from 26/04/2016)
Service Level Agreement (Effective from 25/02/2016)
Service Level Agreement - SIP, IP WAN and Ethernet Multipoint (Effective until 26/04/2016)
Internet and IP Transit Service Schedule (Effective from 11/10/2018)
Internet and IP Transit Service Schedule (Effective from 19/06/2018)
Internet and IP Transit Service Schedule (Effective from 17/03/2017)
Internet and IP Transit Service Schedule (Effective from 26/04/2016)
Internet and IP Transit Service Schedule (Effective from 25/02/2016)
Internet and IP Transit Service Schedule (Effective from 22/05/2015)
Ethernet Service Schedule (Effective from 19/06/2018)
Ethernet Service Schedule (Effective from 25/02/2016)
Ethernet Service Schedule (Effective from 06/11/2015)
Ethernet Multipoint Service Schedule (Effective until 26/04/2016)
Dark Fibre Service Schedule (Effective from 25/02/2016)
Dark Fibre Service Schedule (Effective from 13/02/2105)
IP WAN Service Schedule (Effective from 19/06/2018)
IP WAN Service Schedule (Effective from 25/02/2016)
IP WAN Service Schedule (Effective from 03/11/2015)
IP WAN Service Schedule (Effective from 07/08/2015)
IP WAN Service Schedule (Effective from 11/02/2015)
NBN Access Service Schedule (Effective from 12/10/2018)
NBN Connect Service Schedule (Effective from 20/07/2018)
NBN Connect Service Schedule (Effective from 22/03/2017)
NBN Connect Service Schedule (Effective from 26/04/2016)
Unified Comms (Direct) Service Schedule (Effective from 15/03/2018)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 27/02/2019)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 14/12/2018)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 19/06/2018)
Unified Comms (Wholesale) Service Schedule (Effective from 15/03/2018)
Unified Comms Service Schedule - Australia (Effective from 26/05/2017)
Unified Comms Service Schedule (Effective from 26/04/2016)
Unified Comms Service Schedule (Effective from 25/02/2015)
SIP Trunk Service Schedule (Effective from 08/12/2015)
SIP Trunk Service Schedule (Effective from 23/07/2015)
ISDN and PSTN Schedule of Fees and Charges (Effective from 28/09/2017)
ISDN & PSTN Lines (previously known as Fixed Line Voice) Service Schedule (Effective from 26/05/2017)
Wholesale Voice Service Schedule (Effective from 26/05/2017 until 02/07/2018)
Wholesale Voice Service Schedule (Effective from 01/06/2016)
Cloud Service Schedule (Effective from 26/04/2016)
Cloud Service Schedule (Effective from 25/02/2016)
IaaS Service Schedule (Effective from 24/02/2016)
Colocation Service Schedule (Effective from 06/11/2015)
Business Continuity Service Schedule (Effective from 23/07/2015)
Wavelength Service Schedule (Effective from 01/02/2017)
Supplier Agreement for Goods and Services (Effective from 02/01/2017)
Supplier Agreement for Goods and Services (Effective from 12/01/2018)
Supplier Agreement for Goods and Services (Effective from 30/06/2016)
Supplier Agreement for Goods and Services (Effective from 18/03/2016)
Channel Partner Terms and Conditions (Effective from 28/03/2019)
Business Partner Terms and Conditions (Effective from 18/06/2018)
Business Partner Terms and Conditions (Effective from 07/11/2016)
Vocus Schedule of Fees and Changes (Effective from 02/07/2018 until 01/11/2018)
Amcom Customers - Terms & Conditions
If you are an existing Amcom customer, you can find the legal documentation related to your services below. If you are unsure which documents apply to your services, please contact us for support.
Nextgen Customers - Terms & Conditions
If you are an existing Nextgen Group customer, you can find the legal documentation related to your services below. If you are unsure which documents apply to your services, please contact us for support.
Commander Phone Customers - Terms & Conditions
If you are an existing Commander Phone, Key Phone, Dedicated Voice Access or Smart SIP customer, you can find the legal documentation related to your services here. If you are unsure which documents apply to your services, please contact us for support.