Legal contracts
Current terms and conditions, service schedules, and other legal documents for Vocus customers.
If you are an existing Vocus customer, you can find the legal documentation related to our services below. If you are unsure which documents apply to your services, please contact us for support.
Current terms and conditions
Direct customers – if you are buying our services for your own use.
- Standard Terms and Conditions (Effective from 28/06/2021)
- Resupply Terms Schedule (Effective from 28/06/2021)
- Service (Product) Specific Schedules
Wholesalers – if you are wholesaling our services (or incorporating our services into your own network) to service your customers.
- Standard Terms and Conditions (Effective from 22/10/2018)
- Service (Product) Specific Schedules
Channel partners – if you are referring customers to us.
- Channel Partner Terms and Conditions (Effective from 11/10/2019)
Suppliers – if you are supplying goods and services to us.
- Supplier Agreement for Goods and Services (Effective from 04/05/2018)
Service (Product) Specific Schedules (Direct and Wholesale Customers)
- Service Level Agreement (Effective from 01/06/2021)
- Internet and IP Transit Service Schedule (Effective from 24/11/2020)
- Ethernet Service Schedule (Effective from 23/11/2020)
- Dark Fibre Service Schedule (Effective from 26/04/2016)
- IP WAN Service Schedule (Effective from 24/11/2020)
- SD WAN Service Schedule (Effective from 19/11/2018)
- Agile Networking (Managed SD WAN) Service schedule (Effective from 05/05/2021)
- Access Service Schedule (Effective from 24/11/2020)
- NBN Access Service Schedule (Effective from 02/05/2019)
- Unified Communications Service Schedule – Australia Direct only (Effective from 06/07/2020)
- Unified Communications Service Schedule – Australia Wholesale only (Effective from 24/06/2021)
- Unified Communications Service Schedule – New Zealand numbers (Resellers only) (Effective from 26/04/2016)
- Zoom Collaboration Service Schedule (Effective from 30/06/2020)
- Vocus Calling Service Schedule (Effective from 07/12/2020)
- SIP Voice Connect Service Schedule (Effective from 29/10/2020)
- Carrier Voice Connect Service Schedule (Effective from 15/03/2018)
- NBN Connect Service Schedule (Effective from 24/10/2018)
- Cloud Service Schedule (Effective from 10/05/2021)
- Google Cloud Products Service Schedule (Effective from 02/12/2019)
- Colocation Service Schedule (Effective from 25/02/2016)
- Business Continuity Service Schedule (Effective from 25/02/2016)
- Wavelength Service Schedule (Effective from 27/04/2017)
- Wholesale DSL Service Schedule (Effective from 02/08/2018)
- Ethernet & ENNI Service Schedule (Wholesale Only) (Effective from 14/07/2021)
- Supplier Agreement for Goods and Services (Effective from 04/05/2018)
- Channel Partner Terms and Conditions (Effective from 11/10/2019)
- Vocus Equinix (IBX Centre) Service Schedule (Effective from 08/10/2020)
- Vocus Next DC Colocation & Axon Service Schedule (Effective from 30/10/2020)
- Vocus Metronode Data Centres Service Schedule (Effective from 21/08/2017)
- PSTN and ISDN Schedule of Fees and Charges (Effective from 01/11/2018)
- Wholesale Optus Mobile Services Service Schedule (STC version) (Effective from 10/09/2020)
- Wholesale Optus Mobile Services Service Schedule (MSA version) (Effective from 10/09/2020)
- Vocus Wholesaler IPND Obligations
- Nextgen
Archived terms and conditions
These are the archived versions of Vocus' legal documentation.
- Standard Terms and Conditions (Effective from 22/10/2018)
Standard Terms and Conditions (Effective from 27/08/2018)
Standard Terms and Conditions (Effective from 11/07/2017)
Standard Terms and Conditions (Effective from 26/04/2016)
Standard Terms and Conditions (Effective from 25/02/2016)
Standard Terms and Conditions (Effective from 01/06/2015)
Service Level Agreement (Effective from 07/10/2020)
Service Level Agreement (Effective from 15/07/2020)
Service Level Agreement (Effective from 17/10/2019)
Service Level Agreement (Effective from 21/02/2019)
Service Level Agreement (Effective from 27/04/2018)
Service Level Agreement (Effective from 15/03/2018)
Service Level Agreement (Effective from 06/10/2017)
Service Level Agreement (Effective from 26/05/2017)
Service Level Agreement (Effective from 03/08/2016)
Service Level Agreement (Effective from 26/04/2016)
Service Level Agreement (Effective from 25/02/2016)
Service Level Agreement - SIP, IP WAN and Ethernet Multipoint (Effective until 26/04/2016)
Internet and IP Transit Service Schedule (Effective from 22/07/2020)
Internet and IP Transit Service Schedule (Effective from 31/10/2019)
Internet and IP Transit Service Schedule (Effective from 07/04/2019)
Internet and IP Transit Service Schedule (Effective from 11/10/2018)
Internet and IP Transit Service Schedule (Effective from 19/06/2018)
Internet and IP Transit Service Schedule (Effective from 17/03/2017)
Internet and IP Transit Service Schedule (Effective from 26/04/2016)
Internet and IP Transit Service Schedule (Effective from 25/02/2016)
Internet and IP Transit Service Schedule (Effective from 22/05/2015)
Ethernet Service Schedule (Effective from 11/10/2018)
Ethernet Service Schedule (Effective from 19/06/2018)
Ethernet Service Schedule (Effective from 25/02/2016)
Ethernet Service Schedule (Effective from 06/11/2015)
Ethernet Multipoint Service Schedule (Effective until 26/04/2016)
Dark Fibre Service Schedule (Effective from 25/02/2016)
Dark Fibre Service Schedule (Effective from 13/02/2105)
IP WAN Service Schedule (Effective from 11/10/2018)
IP WAN Service Schedule (Effective from 19/06/2018)
IP WAN Service Schedule (Effective from 25/02/2016)
IP WAN Service Schedule (Effective from 03/11/2015)
IP WAN Service Schedule (Effective from 07/08/2015)
IP WAN Service Schedule (Effective from 11/02/2015)
NBN Access Service Schedule (Effective from 12/10/2018)
NBN Connect Service Schedule (Effective from 20/07/2018)
NBN Connect Service Schedule (Effective from 22/03/2017)
NBN Connect Service Schedule (Effective from 26/04/2016)
Unified Communications Service Schedule – Australia Direct only (Effective from 19/06/2018)
Unified Comms (Direct) Service Schedule (Effective from 15/03/2018)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 06/04/2021)
Unified Comms (Wholesale) Service Schedule (Effective from 01/08/2019)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 27/02/2019)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 14/12/2018)
Unified Communications Service Schedule – Australia Wholesale only (Effective from 19/06/2018)
Unified Comms (Wholesale) Service Schedule (Effective from 15/03/2018)
Unified Comms Service Schedule - Australia (Effective from 26/05/2017)
Unified Comms Service Schedule (Effective from 26/04/2016)
Unified Comms Service Schedule (Effective from 25/02/2015)
Zoom Collaboration Service Schedule (Effective from 02/04/2020)
SIP Trunk Service Schedule (Effective from 08/12/2015)
SIP Trunk Service Schedule (Effective from 23/07/2015)
ISDN and PSTN Schedule of Fees and Charges (Effective from 28/09/2017)
ISDN & PSTN Lines (previously known as Fixed Line Voice) Service Schedule (Effective from 26/05/2017)
SIP Voice Connect Service Schedule (Effective from 15/03/2018)
Wholesale Voice Service Schedule (Effective from 26/05/2017 until 02/07/2018)
Wholesale Voice Service Schedule (Effective from 01/06/2016)
Cloud Service Schedule (Effective from 06/07/2017)
Cloud Service Schedule (Effective from 26/04/2016)
Cloud Service Schedule (Effective from 25/02/2016)
IaaS Service Schedule (Effective from 24/02/2016)
Colocation Service Schedule (Effective from 06/11/2015)
Business Continuity Service Schedule (Effective from 23/07/2015)
Wavelength Service Schedule (Effective from 01/02/2017)
Supplier Agreement for Goods and Services (Effective from 02/01/2017)
Supplier Agreement for Goods and Services (Effective from 12/01/2018)
Supplier Agreement for Goods and Services (Effective from 30/06/2016)
Supplier Agreement for Goods and Services (Effective from 18/03/2016)
Channel Partner Terms and Conditions (Effective from 28/03/2019)
Business Partner Terms and Conditions (Effective from 18/06/2018)
Business Partner Terms and Conditions (Effective from 07/11/2016)
Vocus Schedule of Fees and Changes (Effective from 02/07/2018 until 01/11/2018)
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