Welcome to Vocus
We’re excited to announce that Vocus has officially completed the acquisition of TPG Telecom’s enterprise, government and wholesale fixed business and fibre network assets.
This milestone has marked the next phase in Vocus’ journey as a key digital infrastructure operator.
With a vastly expanded, high-performance fibre network spanning subsea, metro, intercity and regional routes, Vocus is now even better positioned to support your growth and evolving needs.
Our focus is on connecting Australia’s digital future and we are committed to helping businesses, governments and communities embrace emerging technologies and compete in an increasingly digital global marketplace. Looking ahead, we can’t wait to show you what’s next as we continue to invest in digital infrastructure that delivers the best outcomes for our customers and communities.
What’s staying the same
- Your current account manager and service teams (if you are both a Vocus and a TPG Telecom customer, please see the FAQ below)
- Your existing solutions and commercial arrangements, including bills
- Your support contacts and ways of getting in touch
If anything changes in future, we’ll provide clear communication and support every step of the way to ensure a smooth transition.
Frequently Asked Questions
Vocus has officially completed the acquisition of TPG Telecom's Enterprise, Government and Wholesale (EGW) fixed business. This was announced in October 2024 with regulatory approvals having just finalised.
There are no changes to customer contracts, support channels, or CRM access. The integration will be phased, with systems and teams progressively aligned over the coming months.
Any potential changes or impacts to you as our customer (if any) will be communicated to you in a timely manner.
Vocus will retain its name and brand. TPG Telecom's Enterprise, Government & Wholesale business is now part of Vocus, but TPG Telecom branding may still appear on portals, invoices, and communications during the transition period. These will be updated progressively over time.
You should expect no disruption. Products and services will continue to be delivered and supported by existing teams as per normal. If any changes arise, they will be communicated to you well in advance.
Yes, you will still be able to go through your established channels for support / customer service.
There should be no impacts or changes to how you interact with your existing products and services, and Vocus and TPG Telecom contacts.
If you contact the wrong team, we’ll ensure you’re redirected quickly and appropriately.
Your Account Manager will remain the same. If you were a TPG Telecom EG&W customer, your Account Manager will continue to support you - but will now be contacting you from a new Vocus email address. If you are a Vocus customer, your Account Manager’s contact details will not change.
If you have accounts with both Vocus and TPG Telecom, rest assured - nothing changes for now. Please continue working with your existing account managers and support teams, and you’ll continue to receive separate bills. We’re working behind the scenes to simplify your experience and will be in touch soon with next steps.
Invoice Appearance, Billing Entity & Payments
Frequently Asked Questions
We’ve made some updates to the branding and presentation of invoices and invoice emails. In addition to communications recently sent to you, these FAQs explain what’s changing, what isn’t, and how this may affect invoice appearance, billing details, payments, and portal links. They also outline where to go for support if you need help.
We’re updating the branding and presentation of invoices and invoice emails.
As part of this update, customers may notice:
- Invoices are now issued by Pipe Networks Pty Limited (ABN 21 099 104 122)
- Updated invoice and invoice email logos
- Changes to colours and layout
- Updated billing contact emails shown on invoices
These changes relate to how invoices are presented only.
Following the completion of the sale, Vocus and TPG have been working to transition systems to Vocus.
As part of this, Vocus is progressively updating billing, portal and email communications to align with Vocus branding. This includes updates to the branding and presentation of invoices and invoice emails.
You may notice the Vocus logo on your invoice as part of this update. There is no change to your services.
These updates are already in effect. Invoices and invoice emails issued from early May 2026 onwards will reflect the updated branding and presentation. You may notice the changes on your next invoice.
If your internal systems or processes rely on supplier information shown on the invoice, you may need to update your records to reflect the issuing entity shown on your latest invoice.
If you need assistance, please contact our Billing & Collections team on 1300 711 495.
Invoices are now issued directly by Pipe Networks Pty Limited (ABN 21 099 104 122), which is part of the Vocus group of companies.
If your accounts payable system hasn’t previously been set up with Pipe Networks as a supplier, you may need to add Pipe Networks using the details shown on your invoice.
If you need help with supplier setup or invoice processing, please contact our Billing & Collections team on 1300 711 495.
Invoice emails are now sent from: billnotify_noreply@aapt.com.au
If you haven’t received your invoice:
- Check your spam or junk folder
- Add billnotify_noreply@aapt.com.au to your safe sender or whitelist
If you still can’t find your invoice, please contact Billing & Collections on 1300 711 495.
Yes. If you pay by EFT, the remittance email address has changed.
Please send EFT remittance advice to: eftdeposit@aapt.com.au
If you have the previous remittance email address saved in your system or used in automated processes, please update it to avoid delays in remittance processing.
If you have any questions, please contact our Billing & Collections team on 1300 711 495.
No. There is no change to how you pay your bill.
All existing payment methods remain the same. You can continue using your usual payment method and the details shown on your invoice.
Your login details, access, and data have not changed. However, as part of the recent branding update, the Frontier link shown on invoices and invoice emails may look different.
When you select the link, you’ll still be taken to the correct Frontier portal for your account.
During this transition, you may also notice that:
- The Frontier link or redirect shows a TPG Telecom or iiNet URL
- Some system generated Frontier emails still display legacy branding
This is expected while updates are progressively rolled out. You’ll continue to access the same services and information as before.
If you have questions about your invoice, please contact your Account Manager or our Billing & Collections team on 1300 711 495.
They can help with enquiries about:
- Invoice details or formatting
- Payments or remittance advice
- Supplier or entity information shown on your invoice
- Supplier set up information