Voice & Unified Communications as a Service (UCaaS) | Vocus

Modernise enterprise communications

Consolidate voice, calling and collaboration into a scalable, cloud‑based communications environment.

Simplify complex voice environments

Reduce fragmentation by bringing enterprise voice, calling and collaboration together across a single communications ecosystem.

Support hybrid and distributed teams

Enable consistent calling and collaboration experiences across offices, remote teams and geographically dispersed locations.

Scale with enterprise demand

Support high call volumes and changing business needs with flexible, cloud‑based UCaaS and SIP voice infrastructure.

Support control and reliability

Deliver voice services across Vocus’ national network infrastructure, designed for enterprise‑grade performance and resilience.

Explore our voice & communications solutions

Supports enterprise communication environments with varying voice, calling and collaboration demands.

SIP Voice

SIP trunking services that connect existing PBX or UC systems to external voice networks over IP. Businesses operating existing PBX or UC environments requiring scalable voice connectivity.

Key features

Scalable SIP trunking
HD voice services
Flexible call capacity

Reach Voice

A flexible inbound calling service providing national contact numbers for organisations requiring inbound call routing and national customer contact numbers.

Key features

13, 1300 and 1800 numbers
National inbound call coverage
Flexible call routing

Vocus Calling

Cloud-based calling solution that integrates with leading collaboration platforms to unify communications.

Key features

Integrate calling into Teams, Zoom or Genesys
Consolidate communications in one cloud platform
Supported by professional onboarding services

Vocus Collaborate

A unified communications platform combining voice, video meetings, messaging and collaboration in one easy‑to‑use solution powered by Zoom.

Key features

Business voice and team messaging
Web‑based call management portal
Zoom AI Companion included

Built for how modern enterprises work and communicate

Designed for organisations managing high‑volume voice traffic and complex communications environments.

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Enterprise & government organisations

Built for large organisations where voice services support customer engagement, critical operations and internal collaboration at scale.

Contact centres and service teams

Supports environments with high inbound and outbound call volumes, where call handling and routing are business‑critical.

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Distributed and hybrid workforces

Enables consistent calling and collaboration experiences for teams operating across offices, contact centres and remote locations.

National inbound contact numbers

Use 13, 1300 and 1800 numbers to manage customer calls and route inbound demand across teams and locations.

Our voice & collaboration technology partners

Call 1300 889 988

Vocus news and insights

Recommended read

Explore Vocus insights and expert commentary on Australian business phone and communications.

The image shows a man sitting at a desk in front of a computer, wearing headphones and holding a pen. The computer screen displays what appears to be a virtual meeting with several participants. There is text on the left side of the image that reads:

"Meeting Summary Marketing Sync Summary Julie met with Rob and Max to discuss the current state of the business and explore future plans to propel the company forward."

There are also two buttons on the right side of the image:

"Catch me up"
"Was my name mentioned?"
"What are the action items?"

Zoom AI Now Included in All Vocus Collaborate Plans

Australia’s first unified communications suite with built-in AI capabilities at no extra cost, making productivity tools affordable for businesses

Image of a woman at a laptop with a superimposed collaboration solution over the top that shows a Project update prompt and headshots of members of the team

Why collaboration is key in the modern workplace

Collaboration is key for driving innovation and fostering a positive work environment. That’s why we’ve launched Vocus Collaborate – powered by Zoom.

Vineesh Thadakamalla

General Manager – Apps Services & Wholesale • Product & Programs

Frequently Asked Questions

Answers to key enterprise voice and UCaaS questions.

What is UCaaS?

Unified Communications as a Service combines voice, video, messaging and collaboration tools in a single cloud‑based platform.

What is SIP trunking?

SIP trunking connects business phone systems to the PSTN using IP connectivity, enabling scalable and flexible enterprise voice services.

Can enterprises keep their existing phone numbers?

Yes. Most enterprise voice solutions support number porting when migrating services, subject to eligibility and regulatory requirements.

Can voice services integrate with collaboration platforms?

Yes. Cloud calling solutions can integrate with platforms such as Microsoft Teams or Zoom to enable voice calling within those environments.

What are 1300 and 1800 numbers used for?

They provide a single national contact number and enable flexible routing of inbound calls across multiple locations.

Are UCaaS services suitable for hybrid work?

Yes. UCaaS platforms are designed to support collaboration and calling across office‑based, remote and distributed teams.

Explore our solutions Call 1300 889 988