Key benefits
Easy‑to‑remember national numbers
Smarter call handling at scale
Greater operational control
Built for multi‑site businesses
Improved efficiency and fewer missed calls
Reach Voice is designed for
Reach Voice is ideal for organisations that depend on seamless, scalable inbound call management to deliver better customer experiences.
Enterprise organisations
Deliver a consistent, national inbound experience with 13, 1300 or 1800 numbers.
Contact centres handling high inbound call volumes
Efficiently route and manage large volumes of inbound calls across teams and locations.
Multi‑site or distributed businesses
Connect locations under a single contact point to simplify communication and support campaigns.
Businesses with a single inbound contact number
Provide a single, easy-to-remember contact number to improve accessibility and customer experience
Frequently Asked Questions
Answers to common questions about Reach Voice.
Reach Voice is an inbound calling service providing 13, 1300 and 1800 numbers with advanced call routing capabilities.
1800 numbers are free from fixed lines, while 13 and 1300 numbers are charged at local call rates from fixed lines.
Yes. Calls can be routed based on location, time or other rules to nominated destinations.
Yes. The service is access independent and works across multiple networks.
Numbers are allocated via the INMS system and may be reserved subject to availability.
Yes. Calls can be routed to locations within Australia or internationally.
Yes. Call Flow Manager allows 24/7 self‑service management of call routing.
Yes. Existing 13, 1300 and 1800 numbers can be ported with no downtime if conditions are met.