If you are an existing Nextgen Group customer, you can find the legal documentation related to your services below.

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Vocus is Australia’s leading specialist fibre and technology solutions provider. Connecting business, enterprise, government and wholesale customers nationally through our extensive network solutions on land, sea and from space, and to the world via our diverse, high-capacity links to major global gateways.

We are Australia’s leading specialist fibre and technology solutions provider

Our network extends across the Tasman into Asia Pacific via our Australia Singapore Cable and major global gateways.

We’re network pioneers, trusted to design & deliver vital customer solutions.

We’re enabling enterprise, government, and wholesale customers to go further.

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We empower our people to Do it. Own it. Love it. Together.

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About

For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.

Vocus Support Centre

For enquiries about our products and services, our expert team is available during business hours to help find the right solution for your business.

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Get help online, access our FAQ's, downloads, manuals, and troubleshooting guides, create and manage support cases securely, 24x7.

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Links to Vocus One, Enterprise, Government and Partner Portals

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At Vocus, we take outages seriously and have robust systems and processes in place to minimise disruptions and restore services as quickly as possible.

How Vocus communicates with customers during major outages

Getting too much mail? Or not enough? Let us know so we can customise your communication preferences with Vocus.

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Partner with us to build the foundation for sustained success, ensuring your business remains agile and ready for the future.

Business Resilience

By embracing innovation, Australian businesses can drive growth, improve satisfaction, and lead in their industries.

Digitisation

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Strengthening your cyber defence and infrastructure

Security Controls

Solutions

Enterprise

We partner with the federal government to provide brilliant ICT solutions to underpin mission-critical capabilities in our purpose-built secure network domain.

Our network and emerging technology maximise value to the government

We provide sovereign, and secure network solutions that enables the delivery of innovation and services.

Transforming public engagement and service delivery through digitisation.

As an infrastructure supplier to the Department of Defence and major prime systems integrators, Vocus helps ensure that critical missions succeed so Australians remain safe.

Secure & highly available communication systems leveraging the Vocus network

Sectors

Government

We operate 16 data centres in Australia and New Zealand, connected to 150+ sites. Partnerships with Equinix and Next DC ensure we deliver the interconnections your business needs, wherever you are.

Providing highly scalable and flexible connections into data centres and software providers.

Our Wholesale Mobile solution gives you the ability to design plans for 3G and 4G voice, data, SMS, mobile broadband and fixed line back up services to suit your customers, all via the Optus network.

Giving you more choice, flexibility, value, and control over the mobile solutions you provide customers.

Provide your customers with domestic and international high-capacity, low-latency network connectivity.

Networks

Choose from flexible commercial models like pay-as-you-go or bundles, with minimal upfront capital expenditure. The entire end-customer journey is managed from a single easy-to-use portal covering provisioning, porting, ordering, and billing.

Create high-quality voice and collaboration solutions with Vocus

Vocus is Australia’s leading specialist fibre and technology solutions provider, connecting business, enterprise, government and wholesale customers nationally through our extensive network solutions on land, sea and from space, and to the world via our diverse, high-capacity links to major global gateways.

Wholesale

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About Vocus

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As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world.

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