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    Commander is Transitioning to Vocus

    A new name, the same support and more possibilities ahead

    From 15 September 2025, Commander will begin operating under the Vocus brand. This change brings together Commander’s trusted small business expertise with Vocus’ national fibre network and enterprise-grade capabilities.

    We’re making this transition to better serve you by combining the personal support you know with the infrastructure and innovation to help your business grow.

    What this means for you:

    • You don't need to do anything - same great service, same support team
    • Strong backing - Vocus' enterprise-grade infrastructure supporting your business
    • Continued local support - your local Commander Centre will continue to support you as a Vocus Exclusive Diamond Partner
    • Future enhancements - we'll be improving and expanding our SMB product suite and services, backed by one of Australia's largest fibre networks.

    As part of this transition, your service will be covered by Vocus Terms and Conditions. Your continued use of services after 15 September 2025 confirms your acceptance of these terms.

    Commander Customer FAQs – Your Services with Vocus

    1. What’s happening to Commander?

      Commander is becoming part of the Vocus brand. From 15 September 2025, you may notice the Commander name gradually being replaced with Vocus on your bills, emails, and other communications.

    2. What does this mean for me?
      Nothing changes to your services or how you use them. The only change is that your service will now be covered under Vocus’ Terms and Conditions.
    3. Do I need to do anything?
      No, you don’t need to take any action. Your service will continue as usual, and using it after 15 September 2025 means you accept the new Vocus Terms and Conditions.
    4. Will my plan, pricing, or service change?
      No. Your current services, pricing, and inclusions remain the same. If changes are ever proposed in the future, we’ll let you know well in advance.
    5. Why is the branding changing?
      Vocus is bringing Commander into its broader business to create a simpler and more unified experience for all customers across Australia.
    6. Will I still be supported by the same people?
      Yes. Your current support team and local Commander Centre (now operating as a Vocus partner) will continue to look after you.
    7. Will I get a new contract or need to sign anything?
      No. There’s no need to sign a new contract. Your existing service simply continues under Vocus’ Terms and Conditions.
    8. What will I see that’s different?
      Over time, you’ll start to see the Vocus name appear instead of Commander on your bills, emails, website, and other service materials.
    9. Who is Vocus?
      Vocus is a leading Australian telecommunications provider delivering high-performance internet, voice, and network services to business, government, and wholesale customers across Australia.
    10. Where can I view the new Terms and Conditions?
      A copy of the Vocus Terms and Conditions can be found through here.
    11. 11. Who do I contact if I have questions?
      You can continue to contact your usual Commander Centre or support contact. They’re still here for you now as part of the Vocus family. You can call us on 13 2777, or log into the Take Command Portal.

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