Phone & Voice services

There are different ways to divert your phones depending on which Office Phone product you have.

Business Phone

If you have a Business Phone or Yealink handset then you can divert your calls using this guide, or if you can’t get to your handset, you can use Command Central using this guide.

Business Line nbn®

If you have a standard handset and you’re on the nbn®, you probably have Business Line NBN. Try using this guide.

Business Line PSTN or ISDN

If you have a standard handset and you don’t have nbn® at your premises yet then you probably have Business Line PSTN or ISDN. Try using this guide.

Still Not Sure?

Try checking your bill or service details in Take Command to see what kind of Commander Office Phone service you have.

Command Central is your business phone configuration tool. Using Command Central you can customise your phone settings to suit your business needs.

Getting Started

Setup Your Smart Connect with Webex Account Call us on 132 777

• Download Webex App for Mac, PC, iOS, Android
• System Requirements
• Commander with Webex User Guide
• Calling Support
• Meeting Support

Changing your Email Address

1. Login to Vocus with Webex with your existing email address and user ID and password.
2. Once you are logged in, go to ‘Account Settings’ and click on email. You will be prompted to enter a new email address.
3. When this is done, you will be sent a confirmation to both your ‘old’ and ‘new’ email addresses.

You will need to plug each handset into a live internet enabled data port (LAN port) using a Cat 5 cable (we provide a 2m cable with each handset). These are the same cables that some computers use to connect to modems/routers.

Depending on how many handsets you are setting up, you may need additional equipment.

Most internet modems/routers include 4 data ports, some of which you may already be using. You could even have a switch or router connected to one of these ports which has extra ports available on it. Think of those as double adapters or power boards for your data.

You will need to check how many data ports you have available in your business. If you are buying more handsets than you have available ports, you will need to buy a switch.

We can provide you with a switch or you can buy one from a computer equipment retailer.

As Business Phone uses your internet service and local power, any power outages or internet faults will impact your Business Phone. There are several great features in Business Phone which allow you to still be able to make and receive calls if internet or power goes down.

You can use the Business Phone Mobile App on your Smartphone to make and receive calls even when your power or internet is down.

We also suggest that you use the Simultaneous Ring feature to allow both Business Phones and your mobile phone to ring at the same time. This feature will also continue to work during power or internet failures.

Another great Business Phone feature is the 'Call Forward Unreachable' function. It allows you to forward your calls to a specified number when your site cannot connect to the Business Phone servers.

Simultaneous Ring and Call Forward Unreachable can be configured in Command Central or in the Vocus with Webex Mobile App.

Business Phone is a SMART business phone. It allows you to customise the way calls are answered at a business level, department or group level and user level. Command Central is used to customise the Auto Receptionist and Hunt Groups.

SMART Schedules are used to customise these rules using time and date conditions. Individual users can change their own answering rules using Command Central or Vocus with Webex to change Call Forwarding, Do Not Disturb and other great answering rules.

The Business Phone Auto Receptionist is your complimentary reception service. It will answer all your incoming calls and direct them to the right location.

As an administrator of the Business Phone service, you can personalise your welcome greeting and instruct your callers to select options, which will transfer the calls to users, departments or mobile phone numbers depending on the time or day. You can even have multiple Auto Receptionists if you need different menus in different departments.

Auto Receptionist needs to be available on your service before you can configure it in Command Central. To check if you already have it enabled log in to Command Central and click on Auto Receptionist in the Group Services panel. If you see an Auto Receptionist in the list, you can configure it.

A hunt group is a sub-group of users that you nominate to receive calls as a group of users, with the phone calls 'hunting' based on the following rules:

• Circular – sends calls in a fixed order. The call is sent to the first available person on the list, beginning where the last call left off.
• Regular – sends calls to users in the order listed by an administrator. Incoming calls go to the first available person on the list, always starting with the first person on the list.
• Simultaneous – rings all the users in the group simultaneously; the first user to pick up a ringing phone is connected.
• Uniform – as a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle the longest. If a user receives a call that was not directed to them through the Hunt Group, the call is not included in the receiving order for uniform calls.

The list of users is configurable in Command Central. You can add or remove users from the list or change the order in which the calls will be delivered.

Yes. you can. The Webex App can be downloaded from the Apple App Store or Google Play Store. Once you have set up your Commander with Webex account, you can run the app on your iOS or Android smartphone. You will have a full-featured Business Phone running on your smartphone.

No. Business Phone is a high-quality voice service that has been tuned for optimal performance.

The combination of the handset and the Business Phone features work in conjunction to deliver the best experience for you and your customers.

Reception Console is a computer-based application for receptionists in your business to better manage phone calls.

Receptionist can add this application as a SMART Extra so that they can manage the distribution of phone calls via the application in addition or instead of using the handset to transfer calls.

The Business Phone support team is on hand to help you with any questions you may have.

Please feel free to contact the team on 132 777 or email smb.techsupport@vocus.com.au

The nbn® supplied NTD is powered from your premises power. You will be asked by the nbn® technician to supply a power point in your premises where the nbn® technician can connect the NTD.

The NTD can also have battery backup to power the two voice ports in the case of power failure in which case it is designed to operate for a limited time without mains power. In the event you do not have a working battery, emergency calls cannot be made using the service during a power outage.

It is your responsibility to maintain the battery and ensure that it is working correctly.

Yes, you can. Your existing analogue phones can be connected to the Vocus Business Modem or the ATA we will advise you which port to connect your service to, and the Business Line service will take care of the rest.