Legacy Mobiles

If your device is asking for a PUK Code, it means you have entered the wrong PIN code too many times and your SIM card has been locked. A Personal Unlocking Key (PUK) is an 8 digit code linked to your SIM card, that resets your mobile PIN and unlocks your SIM.

Note that if you enter a wrong PUK 10 times in a row, the SIM will be permanently blocked and you’ll need to purchase a new SIM card.

You can find the PUK Code for your service online via Take Command. Alternatively, please contact Customer Service on 132 777 for assistance.

If you are heading overseas, make sure you call us on 132 777 at least 48 hours prior to your planned travel period, to request International Roaming capability is activated on your service.

To successfully activate International Roaming, you must have a minimum of 3 months billing history with Commander and no late payments or overdue amounts owing. Setting up Direct Debit on your account is also a prerequisite.

If you are already overseas and wish to activate or deactivate International Roaming, contact us by calling +61 2 9133 5823.

Please note: Using your mobile service overseas can be expensive, as usage is charged differently to usage within Australia and is not included in your plan’s usage allowances.

Whilst you are overseas, significantly higher charges apply for both making and receiving a call, text messages and for using data. It may also take several months for roaming charges to appear on your bill.

For important information associated roaming charges and how to avoid bill-shock please contact customer service on 132 777 for the Mobile International Roaming costs. 

Commander Voicemail allows you to record a greeting that callers will hear prior to leaving a message.

To set up Voicemail:

Dial 321 and simply follow the prompts to set up your:

• New PIN

• Personalised greeting, and

• Record your name

Please note charges apply when using this service.  To turn off/on Voicemail SMS notifications:

• Text the word OFF or ON to 159 from your mobile, or Dial 159 from your mobile and follow the prompts

Call Waiting is automatically activated on your account. This service allows you to place a call on hold, answer an incoming call and switch between callers.

• To turn Call Waiting on press *43#SEND
• To turn Call Waiting off press #43#SEND
• To check your call waiting status press *#43#SEND

Call Forward

When your phone is switched off or out of range, calls can be diverted to your Voicemail if enabled, however, you may wish to divert your calls at other times. To activate Call Forward on your mobile phone, replace the XX with one of the diversion codes listed on the next page:

• To activate Call Forward press **XX*<number for diversion>#SEND
• To cancel Call Forward press ##XX#SEND
• To check your diversion status press *#XX#SEND

Call Forward Codes

• 21 - Unconditional all calls are diverted
• 004 - Conditional calls are diverted based on conditional criteria
• 61 - No answer calls are diverted when the phone is not answered
• 62 - Unreachable calls are diverted when you are out of coverage or your phone is switched off
• 67 - Busy signal calls are diverted when you are busy

124 937 is a directory assistance service that connects you to an operator who can transfer you straight through to the number you want to call within Australia.  In addition, 124 937 offers the ability to request the name and phone number be sent to your mobile phone as a SMS. Please note charges apply when using this service.

The APN for your new Mobile Broadband service is: primuslns1

If you find this APN does not work, you may be on an older plan. Please call our Technical Support Team on 132 777 for assistance.

During a plan’s minimum term, you may change to a higher or lower plan within the same plan family. No fee will apply.

If your service is cancelled during the plan’s minimum term, an Early Termination Fee will apply. Contact Customer Service on 132 777 to confirm your payout figure.

Take Command is your free online account management tool which allows you to:

• View invoices
• View services
• Create reports
• Make payments
• Activate SIMs
• Manage settings
• Set alerts

Vocus Usage Alerts are designed to help you manage your usage and spend so you have peace of mind when your next bill arrives.

Usage Alerts are sent to you via SMS and/or email once you've reached 50%, 85% and 100% of each of your plan’s included allowances for calls/text/data. Note: alerts may not include calls or SMS to overseas numbers or usage outside Australia.

For plans which allow data inclusions to be shared with eligible services, alerts are sent once 50%, 85% and 100% of the total Shared Data allowance has been reached.

If you have used more than 100% of your data allowance, excess usage charges will apply. Please review your plan’s Critical Information Summary for applicable excess usage charges.

For charges applicable to older plans, please refer to your rate sheet or contact Customer Service on 132 777.