Internet Support

Your DNS settings should be automatically provided to your router when you connect; however if you need the settings directly, the following can be used depending on the username you have.

If you are delegating your domain to us, please use the following details:

• ns1.m2core.net.au
• ns2.m2core.net.au

The Access Virtual Circuit Identifier (AVC ID) is an nbn assigned unique identifier for your Internet service. Your AVC ID will be required to transfer your nbn service to another service provider.

You can find your AVC ID on your Tax Invoice, under the Account Usage and Service Summary section. 

Fire Indicator Panels (FIP) and Lift Phones can be connected to the NBN, but YOU must ensure that in-building phone cabling used is compliant with Australian Standards.  

The nbn™ network will soon replace most existing fixed phone and Internet networks – this switch will affect the operation of important services such as your monitored fire alarm and lift emergency phone.  

Registering your monitored fire alarm or lift emergency phone service with the correct Full National Number (known as an FNN) helps identify premises that might be eligible for a deferred disconnection (to 1 July 2017). You can find your monitored fire alarm and/or lift emergency phone’s numbers either on your bill or from your current telecommunications service provider.  

Registration on the Fire and Lift Register will only provide a temporary deferral of the disconnection date, if eligible and you should ensure you talk to your monitored fire alarm and/or lift emergency phone service provider and organise for the monitored fire alarm and lift emergency phone services to be migrated to a working solution well before the respective disconnection dates. 

For more information on how to migrate monitored fire alarm and lift phone services, see the Migration of monitored fire alarm and lift phone services Good Practice Guide  

Prior to connecting a lift phone or fire indicator panel to the NBN, the building manager should arrange a registered cabler to ensure the in-building wiring between your lift phone or fire indicator panel and phone service complies with industry standards, including ITU K.21 11/2011, AS/CA S008, AS/CA S009 and AS/NZS 3000.  

If you are advised by a registered cabler that the wiring is non-compliant, YOU must ensure compliance prior to connection. Where surge protection is required the registered cabler should install the surge protection device in accordance with AS/CA S009:2013 section 10, as close as possible to the NBN connection box. 

Need further information call NBN Co on 1800 687 626 

The Business Modem can identify when a fixed Internet connection has failed. Once it detects the primary service has been disconnected (PPP authentication session not established), the modem automatically switches over to the 4G Backup service (via a built-in SIM card) to support Internet connectivity over mobile broadband.

4G Backup enables the modem to re-establish Internet connectivity to IP handsets, so you can continue to make and receive calls in backup mode.  A short period of down-time will be experienced as this re-routing takes place.

In reverse, the same will happen when the modem detects a successful (previously established) fixed Internet connection. It will automatically switch from the 4G Backup service to the primary fixed Internet service, after a short delay.

Note: IP handsets must go through the network registration process each time they reconnect to the Internet, via either a primary fixed Internet or 4G Backup service, hence, why a short period of down-time is experienced whilst this process takes place.

4G Backup supports Internet access and IP Voice calls during periods of a failed connection or as an interim service whilst waiting for a primary service to be connected. As an interim service, 4G Backup may be particularly beneficial if you are moving into new premises, for example.  If being used as a ‘plug & play’ interim solution, the Business Modem may need to be rebooted once the primary service is connected and available for use.

4G data traffic for Internet access is speed shaped to 12/1 Mbps.

It is important to understand that some data (streaming for example) can demand a lot of bandwidth. To maximise the performance of critical data business activity (including voice), non-essential traffic should be avoided.

Fax and Voiceband data services, such as dial-up EFTPoS or HiCAPS, may not work on this service. Alternative solutions should be considered for these and back-to-base alarm services.

Depending on the model of your Business Modem, 4G Backup will work in the following Optus 4G coverage areas (frequency bands):

4G Backup will not support calls (including calls to Emergency ‘000’ services) without a power supply.

To ensure continuity of service in the event of a power outage, please ensure you maintain a battery backup or UPS solution for all your hardware (e.g. modem, switches, IP Voice handsets) or have a charged mobile phone available.

International Roaming is not available on this service therefore 4G Backup will not support use overseas.

By default, the Vocus Business Modem will connect to an available fixed broadband service as a primary Internet connection.  4G Backup can be used as a temporary backup Internet connection for interim or failover purposes only.

On the front panel of the Vocus Business Modem, the following lights will indicate that the primary fixed Internet connection has failed.

• TP Link VX420 - Flashing 4G
• Netcomm NL1901 - Flashing LTE
• Huawei AR129 - Flashing PPP

If you have inbound port address translations configured for remote access to servers on an office network, these will cease to function when the primary service is not available.

Some organisations also establish IP Sec VPN connections between sites.  In the event of a primary service outage, the IP Sec tunnel and Port Forwards will not be established will need to be re-setup.

1. 4G Backup is available for use in Vocus supplied devices only (Vocus Business Modem) and is delivered over the Optus Mobile Network with max. speeds up to 12/1 Mbps. Service is subject to availability in some areas. 
   NOTE: If using a legacy AR129 Commander Business Modem, 4G Backup is not available in Optus 4G areas delivered over the LTE 700MHz (B28) network. This network frequency restriction is a result of this device’s compatibility specifications.
2. Supports unlimited access for Internet and IP Voice calls (in line with plan inclusions). Both upload and download data are counted. Acceptable Use Policy applies.
3. Vocus IP Voice services and Vocus Business Modem are sold separately.
4. 4G Backup is available as an interim service in the event a primary fixed internet connection has failed or is pending activation.
5. The failover and return to a primary service in the event of a primary service outage will result in a short period of downtime as re-routing takes place and IP handsets re-register to the network.
6. 4G Backup is available on new mobile broadband services only. Service includes a Static IP Address. 4G Backup will not work in the event of a power outage. For power redundancy, please ensure you have a battery backup system or UPS for your router, LAN and handset equipment.
7. 4G Backup is not permitted for use as a permanent Internet connection and cannot be used at an alternative location or whilst a linked primary Internet service is detected for use at the address on the customer’s account.
8. 4G Backup is only available on ADSL and nbn. Not available on other fibre networks like Opticomm or Redtrain.
9. International Roaming and SMS are not supported on the Service.
10. Information is correct as of 14th July 2024.
11. For full details, please see applicable Critical Information Summaries for eligible IP Voice and Internet plans. ligible IP Voice and Internet plans.