Accounts and Billing Support

Take Command is your online account management tool which allows you to view invoices, make payments, create reports and do so much more.

• Take Command User Guide
• Login to Take Command

• Payment Assistance Policy
• Payment Assistance Application Form

• Commander Change of Ownership Form

Logging in to Take Command

1. Go to takecommand.com.au  
2. Enter your Username and Password
   • Username is your Commander Account Number
   • Temporary Password (was emailed to you when you first joined Commander). 
3. Press Enter 

When logging in for the first time, we recommend that you change your password.

Can’t remember your password?

If you’re unable to find your password or have changed it and can't remember, then click ’Forgotten password’ and complete the reset steps. If you require further assistance call our team on 132 777

The Payment Assistance Program is designed to support Vocus customers who are experiencing financial hardship. It offers flexible options to help you manage your account balance and stay connected.

If you need to make a payment arrangement or extension, then please contact us via the following methods:

• Phone: 1300 303 687
• Email: smb.paymentassistance@vocus.com.au (Please note emails have a 2 business days response time) 
• Hours of Operation: Monday – Friday, 8.30am - 5.30pm AEST

We have a policy to assist customers who are experiencing genuine financial hardship. A copy of this policy can be located above under Documents – Payment Assistance Policy and Application Form.

You can also apply by contacting our customer support team. We’ll guide you through the process and discuss the best options available based on your situation  

Alerts can help keep a track of your spend, data usage and set reminders for when your next bill is due. A standard alert will be pre-set on your mobile and/or broadband account. Additional alerts can be set based on usage or spend and we will send you a SMS when these thresholds are reached.

Disclaimer: When setting up alerts, please consider that call and data usage statistics are near real time and may not be accurate or up to date. 

By logging into Take Command, you can set the following alerts:

• Mobile Alerts
• Budget Limit Alerts
• Data Usage Alerts
• Tolling Increase Alerts
• Bill Reminder Alerts

For more information, check out the Take Command User Guide.

Change of ownership is the process of legally transferring ownership of service(s) and account contracts from one legal entity to another. This usually happens when a new business with a different ABN number takes over the existing business.

Business Rule 

• There must be no overdue balance on the account at the time of the transfer.

How do I request a change of ownership?

• Download the change of ownership form above located under Documents - Change of Ownership
• Complete the form and ensure both parties have signed it 
• Email the completed form

 
Once both parties have completed and signed the form, your request will be processed within 21 business days. Commander will notify both parties once the change of ownership has been completed. 

Billing

The current owner will remain liable for all charges incurred on the account before the transfer date and the new owner will be responsible for all charges incurred after the transfer date.

Billing

Administration Fees 

• $2.75 Alternative payment fee
• $22 Late payment fee

Avoid these payment fees by setting up a direct debit in Take Command your online account management tool.

• $3.95 Paper bill fee

Help the environment and cut down your monthly cost by opting for paperless billing.  Just log into Take Command and update your bill settings.