The Challenge.
Making the shoe fit!
“Vocus offered a competitive solution to help Spend-less reach its goals and worked efficiently with the internal team.”
Mark Claessens
IT Manager, Spend-Less Group
Spend-Less Group was under pressure to maintain effective operations in line with rapid growth in the online retail market. The main priority was to improve the efficiency of the company’s legacy IT infrastructure, to enable better use of data and analytics and a more integrated customer experience across online and in-store.
With only two people in the IT team, an added challenge was that Spend-less required a scalable system that could function efficiently at all times, including the busy holiday periods. In retail the customer experience is an important part of the offer, and is formed by the customer’s first encounter with a brand.
With changes to the customer journey from first interest to the point of purchase, Spend-Less needed to make sure its network infrastructure and systems connected the company’s entire offering across multiple channels.
Overview
Industry: Retail
Solution: Data Networks and IP WAN
The Challenge
To provide a solution to 170 stores across a variety of sites, A high levels of data influx at peak times and sensitivities around transfer of financial information.
The Results
Variety of data channels meshed into one visible network, security assured through latest generation technology and Seamless view of the network to assist with administration and trouble-shooting.
With the help of Vocus, Spend-Less is now able to offer a far superior customer and staff experience.
Why Vocus.
Vocus Communications assisted Spend-Less Group to build a national WAN to increase the effectiveness of the company’s Australian systems. Key components of the solution focused on the delivery of connectivity across a wide variety of locations, including CBD, wider metro and regional areas.
This meant there was greater visibility of purchasing trends and the movement of stock, enabling Spend-less to improve the delivery of products.
The range of technologies offered as part of the solution included DSL, NBN and Fibre, which were all connected with one IP WAN solution to create a highly secure, seamless and easily managed network.
“Vocus was compelling in its offering and presented a thorough and extensive process to get the right solutions. Overall Vocus was very good at project management and had great attention to detail in the offering.”
Mark Claessens, IT Manager, Spend-Less Group.
The solution.
Vocus assisted Spend-less Group to build a national WAN to increase the effectiveness of the company’s Australian systems. Key components of the solution focused on the delivery of connectivity across a wide variety of locations, including CBD, wider metro and regional areas.
This meant there was greater visibility of purchasing trends andthe movement of stock, enabling Spend-less to improve thedelivery of products.
The range of technologies offered as part of the solution included DSL, NBN and fibre, which were all connected with one IP WAN solution to create a highly secure, seamless and easily managed network.
