Vocus and Amcom FAQs

Posted on July 06, 2015

Amcom Vocus Merger Faqs

Vocus and Amcom have come together to provide Australian and New Zealand businesses with a true telecommunications alternative that provides enhanced network reach and outstanding customer service.

It's still early days for our merger and there will be many exciting developments to come. We will continue to keep you up-to-date with any changes and to help we've outlined answers to some of the early questions.

What does the merger mean for Vocus and Amcom?

Together, Vocus and Amcom have come together as a $1.5 billion* telecommunications provider. We offer Australian businesses unparalleled customer experience and capability, and that's why we are a true alternative.

Our combined capability includes:

  • 11,000km of Fibre Optic Network
  • 3,000+ on-net buildings
  • 20,000+ near-net buildings
  • 22 Data Centres
  • 25 offices, 600 staff across Australia and New Zealand
  • International connectivity throughout Asia and the United States
  • Award-winning Unified Communications
  • Proven leadership in public and private Cloud services

Has Amcom changed to Vocus?

The Amcom brand is now part of the Vocus Group. From 1st February 2016, we will only have the Vocus brand in market.

Is there anything my business needs to do differently?

No, there has been no change to your service or account.

What if I buy services from both Vocus and Amcom? Will I be given a new account manager?

It's business as usual, any changes to your account manager and points of contact will be communicated in due course.

Will my support contacts change?

No, all support channels remain the same. www.vocus.com.au/contact-us

Are there any changes to my services?

No. All of your existing Vocus services will remain the same. We will communicate any changes as needed.

Who do I contact if I have more questions?

Your Vocus account manager is your first point of contact, alternatively email info@vocus.com.au

Are things at Vocus and Amcom going to be more awesome?

Yes! We've got big plans to shake up the market. Keep an eye out for more news as we progress.

*Total market cap