About Matt
Matt is Vocus’ Chief Customer Officer, with responsibility for customer and fibre infrastructure delivery and assurance, and stewardship of the Workplace Health and Safety for the organisation.
Matt has 20 years of experience in the Australian telecommunications industry, with a distinct focus on delivering outstanding customer experiences, disciplined operation, and a commitment to continuous improvement. Matt is passionate about creating teams who prioritise curiosity, collaboration, and a focus on relationships in their goal to help customers succeed and grow.
In his prior position as General Manager of Customer Delivery, Fibre and Support, Matt was responsible for driving the success of Vocus’ customer delivery operations, enhancing service delivery, and ensuring exceptional customer experiences.
Prior to Vocus, Matt held several leadership positions at amcom (acquired by Vocus in 2015) across fibre provisioning, service delivery, products, and data network management, where he honed his technical expertise and developed a deep understanding of the industry. During his time at amcom, Matt also led the residential division, Amnet, providing broadband services to the consumer segment.