What's included
Porting costs can slow down migrations and upgrades across carrier and wholesale environments. To support service providers, Vocus is offering free business hours porting of Australian geographic numbers across eligible wholesale voice products — helping you transition, onboard, and grow with greater speed and cost efficiency.
Free business hours porting
Port Australian geographic numbers at no cost during standard business hours (8am–5pm AEST, Monday to Friday).
Supports migrations and growth
Applies across new wholesale connections, service upgrades, and migrations — helping you transition faster with less friction.
Across core voice products
Available on key wholesale voice services including Carrier Voice Connect, Call Termination Service, SIP Voice, BizPhone, and Hosted Voice.
Australian Geographic numbers only. Outside business hours ports charged per standard price book. National inbound numbers (13/1300/1800), mobile and NZ numbers excluded.
T&Cs for Free Porting of Australian Geographical Numbers
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Available for new and existing customers porting a new number to their account.
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Applicable to all new port requests submitted between 18th May 2026 to 31st December 2026.
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Number port cutovers must be booked and completed between the hours of 8am and 5pm AEST Monday to Friday.
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Number port cutovers completed outside the hours of 8am and 8pm AEST Monday to Friday will be charged as per the afterhours price book.
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Numbers should be ported on or before 28 February 2027 otherwise standard porting charges will apply, unless the delay was caused by Vocus.
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Porting appointments are subject to the availability of the losing carrier.
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Does not apply to National Inbound Numbers (13/1300/1800), mobile numbers or NZ Numbers.
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Rejection, rescheduling and reversal/emergency return fees will still apply.