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    A new chapter for TPG Telecom customers

    Welcome to Vocus

    We’re excited to announce that Vocus has officially completed the acquisition of TPG Telecom’s enterprise, government and wholesale fixed business and fibre network assets.

    This milestone has marked the next phase in Vocus’ journey as a key digital infrastructure operator.

    With a vastly expanded, high-performance fibre network spanning subsea, metro, intercity and regional routes, Vocus is now even better positioned to support your growth and evolving needs.

    Our focus is on connecting Australia’s digital future and we are committed to helping businesses, governments and communities embrace emerging technologies and compete in an increasingly digital global marketplace. Looking ahead, we can’t wait to show you what’s next as we continue to invest in digital infrastructure that delivers the best outcomes for our customers and communities

    What’s staying the same

    • Your current account manager and service teams (if you are both a Vocus and a TPG Telecom customer, please see the FAQ below)
    • Your existing solutions and commercial arrangements, including bills.
    • Your support contacts and ways of getting in touch

    If anything changes in future, we’ll provide clear communication and support every step of the way to ensure a smooth transition.

    Frequently Asked Questions

    What is changing?

    Vocus has officially completed the acquisition of TPG Telecom's Enterprise, Government and Wholesale (EGW) fixed business. This was announced in October 2024 with regulatory approvals having just finalised.

    There are no changes to customer contracts, support channels, billing, or CRM access. The integration will be phased, with systems and teams progressively aligned over the coming months.

    Any potential changes or impacts to you as our customer (if any) will be communicated to you in a timely manner.


    What is the new company name and brand?

    Vocus will retain its name and brand. TPG Telecom's Enterprise, Government & Wholesale business is now part of Vocus, but TPG Telecom branding may still appear on portals, invoices, and communications during the transition period. These will be updated progressively over time.


    How will this impact my existing business and services?

    You should expect no disruption. Products and services will continue to be delivered and supported by existing teams as per normal. If any changes arise, they will be communicated to you well in advance.


    Will I still be able to go through my established channels for support/customer service?

    Yes, you will still be able to go through your established channels for support / customer service.

    There should be no impacts or changes to how you interact with your existing products and services, and Vocus and TPG Telecom contacts.

    If you contact the wrong team, we’ll ensure you’re redirected quickly and appropriately.


    Who is my account manager now, and how can I get in contact with them?

    Your Account Manager will remain the same. If you were a TPG Telecom EG&W customer, your Account Manager will continue to support you - but will now be contacting you from a new Vocus email address. If you are a Vocus customer, your Account Manager’s contact details will not change.

    If you have accounts with both Vocus and TPG Telecom, rest assured - nothing changes for now. Please continue working with your existing account managers and support teams, and you’ll continue to receive separate bills. We’re working behind the scenes to simplify your experience and will be in touch soon with next steps.

    If you have any questions or need support, we’re here to help.

    We’re here to support you every step of the way.

    1. General enquiries: Please complete the form below and our team will get back to you promptly.
    2. Vocus customers: Contact your Account Manager or call Vocus Support on 1800 023 375.
    3. TPG Telecom customers: Contact your Account Manager, or TPG Telecom Support for SMB on 1300 306 621, or Enterprise and Government Support on 1300 055 717 or for Wholesale support on 1300 851 299

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