Contact us

For Customer Care and general enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.

General enquiry

Business Internet

Collaboration

Data Centres

Hybrid Cloud

Managed Network Services

Private Networks

Satellite Services

Security Services

Products

Vocus is Australia’s leading specialist fibre and technology solutions provider. Connecting business, enterprise, government and wholesale customers nationally through our extensive network solutions on land, sea and from space, and to the world via our diverse, high-capacity links to major global gateways.

We are Australia’s leading specialist fibre and technology solutions provider

We operate one of the country’s most advanced, business-grade networks - privately owned, purpose-built, and engineered for scale. From metro to regional, inter-capital to international, we deliver infrastructure that powers what’s next.​​

Discover Australia’s own purpose-built business-grade network.​

Our network extends across the Tasman into Asia Pacific via our Australia Singapore Cable and major global gateways.

We’re network pioneers, trusted to design & deliver vital customer solutions.

We’re enabling enterprise, government, and wholesale customers to go further.

Our customer stories

Meet the leadership team at Vocus, dedicated to building critical connections with our specialist fibre and network solutions across Australia.

Vocus Leadership Team

We focus on the areas where we can make the greatest difference and where we have the greatest responsibility to act.

Our ESG approach is guided by our purpose – Building critical connections.  Enabling better possibilities.

News and Media

We empower our people to Do it. Own it. Love it. Together.

Careers with Vocus and Current Opportunities

About

For Customer Care and General enquiries, contact our Vocus Support Centre 24x7 via the online general enquiry form.

Vocus Support Centre

For enquiries about our products and services, our expert team is available during business hours to help find the right solution for your business.

Speak to a Vocus Specialist

Contact

Get help online, access our FAQ's, downloads, manuals, and troubleshooting guides, create and manage support cases securely, 24x7.

Vocus Support & Portals

Links to Vocus One, Enterprise, Government and Partner Portals

Customer Portals

Vocus has officially completed the acquisition of TPG Telecom's Enterprise, Government and Wholesale (EGW) fixed business. This was announced in October 2024 with regulatory approvals having just finalised.

FAQs and Support for TPG Telecom customers

Known outages impacting the Vocus Network

Outages

Mass service disruptions

At Vocus, we take outages seriously and have robust systems and processes in place to minimise disruptions and restore services as quickly as possible.

How Vocus communicates with customers during major outages

Getting too much mail? Or not enough? Let us know so we can customise your communication preferences with Vocus.

Manage your communication preferences with us

Support

Business

Industries

Partner with us to build the foundation for sustained success, ensuring your business remains agile and ready for the future.

Business Resilience

By embracing innovation, Australian businesses can drive growth, improve satisfaction, and lead in their industries.

Digitisation

Modern Workforce

Strengthening your cyber defence and infrastructure

Security Controls

Solutions

Enterprise

We partner with the federal government to provide brilliant ICT solutions to underpin mission-critical capabilities in our purpose-built secure network domain.

Our network and emerging technology maximise value to the government

We provide sovereign, and secure network solutions that enables the delivery of innovation and services.

Transforming public engagement and service delivery through digitisation.

As an infrastructure supplier to the Department of Defence and major prime systems integrators, Vocus helps ensure that critical missions succeed so Australians remain safe.

Secure & highly available communication systems leveraging the Vocus network

Sectors

Government

We operate 16 data centres in Australia and New Zealand, connected to 150+ sites. Partnerships with Equinix and Next DC ensure we deliver the interconnections your business needs, wherever you are.

Providing highly scalable and flexible connections into data centres and software providers.

Our Wholesale Mobile solution gives you the ability to design plans for 3G and 4G voice, data, SMS, mobile broadband and fixed line back up services to suit your customers, all via the Optus network.

Giving you more choice, flexibility, value, and control over the mobile solutions you provide customers.

Provide your customers with domestic and international high-capacity, low-latency network connectivity.

Networks

Choose from flexible commercial models like pay-as-you-go or bundles, with minimal upfront capital expenditure. The entire end-customer journey is managed from a single easy-to-use portal covering provisioning, porting, ordering, and billing.

Create high-quality voice and collaboration solutions with Vocus

Vocus is Australia’s leading specialist fibre and technology solutions provider, connecting business, enterprise, government and wholesale customers nationally through our extensive network solutions on land, sea and from space, and to the world via our diverse, high-capacity links to major global gateways.

Wholesale

Channel partners

About Vocus

Why Vocus

Our Network

Vocus News & Blog

Podcast

Careers

Internet

General enquiries

Sales enquiries

Vocus Support

Communications during outages

Mining and Resources

Defence

Financial Services

Health and Care

Emergency Services

Federal Government

State and Local Government

Wholesale APIs

Wholesale Networks

Wholesale Voice

Wholesale Mobile

Wholesale Data Centres

Home

Breadcrumbs

As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia and New Zealand, to the world.

Vocus Group Pty Ltd

description

generator

vocus,network,fibre,telco,connectivity,collaboration,cloud,data centre

keywords

https://files.vocus.com.au/www/resources/_1200x630_crop_center-center_82_none/vocus-site-image.png?mtime=1615187224

https://www.linkedin.com/company/vocus-communications/

https://www.vocus.com.au/contact-us/general-enquiry

referrer

robots

twitter:card

twitter:creator

twitter:description

https://files.vocus.com.au/www/resources/_800x418_crop_center-center_82_none/vocus-site-image.png?mtime=1615187224

twitter:image

twitter:image:alt

twitter:image:height

twitter:image:width

twitter:site

twitter:title

{"title":{"title":"General enquiry | Vocus"}}

<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8"/>




<form class="lfWrapper" action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST">

    <input type=hidden id="orgid" name="orgid" value="00D2w000005ns3y">
    <input type=hidden id="retURL" name="retURL" value="https://www.vocus.com.au">
    <input type=hidden id="recordType" name="recordType" value="0124a0000004S3a">

    
    
    
    
    
    
    

    <label for="name"></label><input  id="name" maxlength="80" name="name" size="20" type="text" required="required" placeholder="Contact name"/>
    <label for="email"></label><input  id="email" maxlength="80" name="email" size="20" type="text" required="required" placeholder="Email"/>
    <label for="phone"></label><input  id="phone" maxlength="40" name="phone" size="20" type="text" required="required" placeholder="Phone" />
    <label for="company"></label><input  id="company" maxlength="80" name="company" size="20" type="text" required="required" placeholder="Company name" />

    <label for="subject"></label><input  id="subject" maxlength="80" name="subject" size="20" type="text" required="required" placeholder="Subject" />

    <label for="description"></label><textarea id="form-textarea" name="description" rows = "3" required="required" placeholder="Tell us more about your enquiry"></textarea>

    

    <label for="type"></label><select id="type" name="type" placeholder="Subject of enquiry">
    <option value="General Enquiry" placeholder="Please select a support team">General Enquiry</option>
    <option value="Billing Enquiry">Billing Enquiry</option>
    <option value="Provide Feedback">Provide Feedback</option>
    <option value="Security &amp; Privacy">Security &amp; Privacy</option>
    </select>
    <input type="hidden"  id="priority" name="priority" value="P7" />
    <input type="hidden"  id="external" name="external" value="1" />
</form>

General enquiry

If you have any questions or need support, we’re here to help.

About us

Support

Legal

About us

Support

Legal