What you need to do before your email service ends
As part of changes to our services, this email account will close on 11 May 2026. You’ll need to create a new email address and make sure any important emails, contacts, or linked services are updated before the closure date. The FAQs below explain what to expect, key dates, and how to save your information.
We're making this change as we focus on our core services, including fibre connectivity and enterprise network solutions. Specialist email providers are better equipped to offer the security and stability required with increasing cyber‑security risks. We know changes like this can be inconvenient, and we’re here to help you through the transition.
Your email account will close on 11 May 2026. We encourage you to back up any important emails, attachments or contacts ahead of time, so the transition is as smooth as possible.
We recommend you take the following steps as soon as possible:
- Create a new email address with your preferred provider
- Update your Vocus contact email if you have other Vocus services so we can reach you about your account
- Save important emails, attachments or contacts from your Vocus email account
- Update your email address with any other services that use it (government services, banks, utilities, etc)
- Let your contacts know that you’ll no longer be reachable at this email address
If you have other services with us, you will need to update your contact email address so you can keep receiving bills and important messages. To update your contact email address, please call us on 132 777.
Your account remains secure until your account is closed. From 11 May 2026, all emails, attachments and contacts stored on our server will be permanently deleted and cannot be recovered. We suggest exporting and saving anything you want to keep well before the closure date.
Unfortunately, we can’t move your email account to another provider. You’ll need to create a new email address.
No, this change only affects your email service. Your other services will continue as normal.
No, once the account is closed, you will not be able to access or receive emails. It is important to update your details with any services that rely on your current email address as soon as possible.
No, automatic forwarding is not available. If you create a new email address, make sure to update your contact details directly with any organisation, individual or service that uses your current email.
- Login to: https://webmail.commander.net.au/
- Select Emails you wish to download (highlighted)
- Selected Settings
- Select Download and desired format. Souce (.eml) Mbox format (.zip)
- Once file type is selected this will automatically download
Alternatively, you can forward any important emails to your new email address.
Vocus looks after several different email domains. Your email service is currently managed by Vocus, even if it does not include “Vocus” in the address.
It’s important to stay alert. Vocus will never ask you to provide payment details or login credentials by phone or email. If you're unsure whether a message is genuine, don’t click any links and always double-check by referring to our website or calling us before acting. Be cautious of scam emails and only follow instructions from trusted Vocus communications.