There have been reported instances of Vocus customers and non-Vocus customers receiving phishing emails that claim to be from Vocus Communications – please be assured that these notifications are not from Vocus. 

If you receive these phishing emails or pop-up notifications – do not reply or engage by clicking on any links prescribed in the notification. It is recommended that you delete this phishing email immediately.

5 things to protect yourself from a phishing scam

Email has been the leading tool for business communications for more than two decades. Unfortunately, it can also be used by scammers to target victims by impersonating well-known organisations. A common email scam is phishing emails.

What are phishing emails?

These are emails or pop-up notifications that try to trick you into providing data or information that are generally used for criminal intent. These emails differ in the approach as they can look authentic, so it is important to be vigilant. They will often ask you to click on the link in the email which takes you to a fake web page and once there they'll ask for bank details or private information like log-ins and passwords.

  1. Go with your first instincts – if it doesn’t look right, or is something too good to be true, it usually is
  2. Pay close attention to the sender’s email address for anything that doesn’t look legitimate - you can check the email address by hovering over it
  3. Don’t click on any unidentified links in an email or pop-up – this can be a way of tricking you into clicking through to a fake website that could inadvertently allow the scammer to install malware, or ransomware to gain access to your personal information
  4. Never respond to a request for personal information, demand for immediate payment or remote access to your computer to ‘fix a problem’ – Vocus would never ask for these details via an email or pop-up
  5. Report instances to Scamwatch which is a division of the ACCC: https://www.scamwatch.gov.au/report-a-scam