National Inbound Services

Make it easy for customers to find you and improve their calling experience.

Simplify how customers connect with your business.

Our 13, 1300, or 1800 numbers provide a single point of contact for your business. They allow you to better manage your inbound calling experience by making it simple for customers to get in touch. Route any caller to the location most convenient to them with an easy-to-remember number and improve your customers’ calling experience.

13 and 1300 numbers allow customers to call your business from all phones in Australia for a fixed charge. An 1800 number is a free call for customers calling from a standard fixed line and most* mobile services within Australia, where you pay the call costs.

Deliver more value to your business and customers with Vocus National Inbound Services, with access charges starting from just $20 per month on a 24- or 36-month contract.

Key features

Increased reach

Effectively advertise your business nationally with a simple, easy-to-remember 13, 1300, or 1800 number.

Cost transparency

Provide your customers with a toll-free service (1800) or a fixed charge service (13, 1300) when they contact you.

Improved customer experience

Optimise your routing and direct customer calls to the team of your choice with minimal touchpoints.

Greater control

Streamline IT with web-based management and reporting available in INFlow Editor** and Intelligent Network Reports.

Download National Inbound Services Brochure

Product specifications

We offer the following services:

VOCUS 1313 numbers are short, easy-to-remember 6-digit numbers for customers calling your business
VOCUS 13001300 numbers are 10-digit numbers that can be called from any fixed line or mobile service in Australia
VOCUS 18001800 numbers allow customers in Australia to call your business from any fixed line or mobile service* for free
SMARTNUMBERS®Smart numbers can be applied to your 13, 1300, or 1800 service and can include a memorable numeric pattern or spell a word using an alphanumeric key pad

Why choose Vocus for National Inbound Services

Your trusted technology partner

We have the in-house expertise to design and deliver solutions tailored to your needs.

Specialist expertise

We’re backed by a partner network offering extensive professional services.

Integrated solutions in one place

We offer a suite of leading network, cloud, and connectivity solutions.

Support when you need

Our 24x7 Australia-based customer service means we can support you every step of the way.

Get in touch with our team today

Call us on 1300 88 99 88 or fill out a contact form to find out how Vocus can help your business.

* Some mobile service providers charge for calls to 1800 services.

** INFlow Editor is available for an additional monthly fee.