An unfailing commitment to getting things right the first time, every time.
“Vocus was the most cost-effective solution, offering the widest breadth of support combined with extensive functionality."
To ensure optimal performance and value-for-money, DevelopmentWA selected a Vocus Unified Communications solution to take their legacy communications to the next level.
"We’ve maintained a fantastic relationship with Vocus for our data services over the past five years and when they tendered for the project, they had clearly listened to what we required as an organisation and were the obvious choice.”
What was the Challenge?
DevelopmentWA used an older stand-alone Siemens PABX that was located in the head office in Perth CBD. The PABX system was unmanaged and maintenance had become increasingly problematic and costly. With the growth of DevelopmentWA and the expansion into two new office locations, it became clear they needed a solution with more functionality that could continue to grow with them and seamlessly join all offices.
Most importantly, DevelopmentWA required a flexible cost model without a heavy upfront cost commitment. They also needed a host of new features to help everyone in the organisation communicate more efficiently.
Vocus' Unified Communications offered a cost-effective way for DevelopmentWA to deliver their communications requirements, including;
- An integrated IP Telephony system with state-of-the-art handsets across all offices
- Centralised receptionist functionality
- Ability to divert and manage calls from a single location across multiple offices
- Central management through a simple online user interface
DevelopmentWA staff often work across different offices with many having two desks and two landline numbers. With the introduction of the Vocus Unified Communications system, all numbers within the organisation could now be directed, forwarded or setup to dual ring at any location within the business.
The most concerning time for DevelopmentWA was porting their number range from their legacy system. Vocus provided DevelopmentWA with a 10-strong project management team to ensure the switch was made quickly and efficiently and ensured a smooth transition.
"Prior to the implementation of Vocus' Unified Communications solution, I had no idea the breadth of features that were available and the difference they would make to the working environment” says Roland , “They were not part of our original requirements and did not cost extra, they are simply part of the solution."
"I have been really impressed with the standard of service we received from Vocus and their unfailing commitment to getting things right the first time, every time. Would I choose Vocus again? Absolutely."
"We began the process on the Friday night and by the Saturday morning the phones were operational with all numbers verified, for almost 300 handsets" Roland explains.
“Throughout the entire project we worked as a partnership, Vocus' willingness to help solve our problems and respond to ad-hoc requests has shaped our relationship."
Why DevelopmentWA Chose Vocus
“Vocus was the most cost-effective solution, offering the widest breadth of support combined with extensive functionality. We’ve maintained a fantastic relationship with Vocus for our data services over the past five years and when they tendered for the project, they had clearly listened to what we required as an organisation and were the obvious choice.”