Embracing new frontiers in leadership

What began as a fly-in-fly-out arrangement quickly evolved into something much more significant. Now in her 8th year with Vocus, Natalie serves as Vocus’ Country Manager of the Philippines, a role that spans across multiple business functions and brings tremendous value to the entire organisation.

Her presence in the Philippines provides valuable on-the-ground leadership in a vital operational hub. Being immersed in the local environment provides Natalie with real-time insights that can be immediately translated back into Australian operations. She has integrated herself into the Australian-New Zealand of Commerce-Philippines (ANZCHAM) ecosystem and the Business Process Outsourcing-IT environment, helping Vocus benchmark operations and shape responses to the unique business environment of the region.

A role without boundaries

Natalie's responsibilities extend across Vocus' entire Philippines operation of 950 team members. Her remit is focused on acting as the voice of Vocus to its local workforce and its third-party provider.

This presence also helps attract and retain local talent while it allows Vocus to cultivate a high-performance culture that feels authentic and engaging for the teams working in the Philippines.

Building culture across borders

Perhaps the most important aspect of Natalie's role is people leadership. Despite working with teams employed through a third-party provider, evert team member is an extension of the core business.

"The day-to-day care of our teams is paramount, making sure the people who interact with our customers are engaged, energised and committed to our brand," she explains. "Through events, awards, competitions and recognition programs, we build that rich Vocus culture across the ocean. By being here in person, I can support and champion our values directly."

This approach reflects Vocus' philosophy that everyone representing its brand deserves the same respect and care as employees in Australia. This inclusive mindset creates a powerful sense of belonging and strengthens their commitment to delivering exceptional customer experiences.

The power of saying yes

Natalie credits her development to a willingness to embrace opportunities. "By saying yes, you open yourself to growth, but it's also about having that 'roll up your sleeves' attitude. When people see you lead with kindness, certainty, and conviction, they're more likely to consider you for opportunities when they arise."

She also emphasised the importance of proactively seeking growth opportunities. “Be confident in what you're looking for, you can't just wait for opportunities to land at your feet”.

Personal growth through professional opportunity

The move to the Philippines has impacted more than just Natalie's career. "I'm a proud mum, wife, sister and daughter, and the opportunity Vocus has entrusted me with has created possibilities for my family that would never have been available in Australia," she shares. "I'm forever grateful for that trust and belief."

This experience has taught Natalie valuable lessons about professional growth. "You learn to feel comfortable in uncomfortable situations, which is how we develop and adapt," she explains. "By stepping out of my comfort zone into environments that drive change, I'm constantly evolving as a leader. The support, encouragement and faith I've received from Vocus has been instrumental in this journey."

In reflecting on her professional journey, Natalie sees her experience as a testament to what can happen when skills, capability and opportunities align. Her willingness to take risks, combined with supportive leadership, has enabled her to create a unique role that bridges cultures and delivers value across multiple business areas—all while providing her family with life-changing experiences abroad.

Inspired by Natalie's journey and looking to forge your own professional path? Explore our available positions and join the Vocus team today.