Make it easy for customers to find you & improve your customer’s calling experience with a Vocus 13, 1300 or 1800 number

Vocus 13, 1300 or 1800 numbers provides a single point of contact for your business. It allows you to better manage your inbound calling experience by making it simple for customers to get in touch. Route any caller to the location most convenient to them with an easy-to-remember number. Improving your customers’ calling experience – it’s better business. 

With the most competitive pricing available today, deliver more value to your business and customers with Vocus National Inbound Services, with access charges starting from just $20 per month on a 24- or 36-month contract. There is no better time to do business.

13 and 1300 numbers allow customers to call your business from all phones in Australia for a fixed charge, whilst an 1800 number is a free call for customers calling from a standard fixed line and most* mobile services within Australia — you’ll pay the call costs. 

Provide a memorable number to your customers which is consistent with your brand identity with Vocus SmartNumbers®. Applicable to your National Inbound Service, Smartnumbers simplify customer contact by associating a letter to a number e.g. 13 2255 = 13 CALL.

* Some mobile service providers charge for calls to 1800 services.

Find out if National Inbound Services is a good fit for your business

Get in touch now

Key features

  • Simplified Business Number: 
    13, 1300 and 1800 numbers provide a single, memorable number to be redirected to geographical numbers based on defined call flow patterns.
  • Intelligent Call Routing: 
    Direct calls to the right teams at the right locations based on your business strategy and goals, with features including: geographic routing, mobile- and time-based routing, announcements and IVR services.
  • Advanced Calling Features: 
    Provide even more control to your teams with the ability to enable event counters, account codes and call filtering.
  • Predictable Call Costs:
    Call charges for calling these services are generally a fixed charge for the calling party or a reverse charge, paid for by you.
  • Intelligent Network Reporter: 
    Provides near real-time performance reports for your inbound services. Graphical information is available via a secure portal.
  • On-Line Manager: 
    Manage, configure and test your routing options in real-time.

Who is it for?

Vocus 1300 and 1800 numbers suit businesses of all sizes. Vocus 13 numbers are better suited to larger organisations with higher call volumes.

Vocus offers the following National Inbound Services:

Vocus 1313 numbers are short, easy-to-remember 6-digit numbers so customers can call your business
Vocus 13001300 numbers are 10-digit numbers that can be called from any fixed line or mobile service in Australia
Vocus 18001800 numbers allow customers in Australia to call your business from any fixed line or mobile service* for free
Smartnumbers®Smart numbers can be applied to your 13, 1300 or 1800 service and can include a memorable numeric pattern or spell a word using the phone’s alphanumeric key pad

Why use a Vocus National Inbound Service?

Increased Reach

Increased Reach

Effectively advertise your business nationally, with a simple, easy-to-remember 13, 1300 & 1800 number.

Cost Transparency

Cost Transparency

Provide your customers with a toll-free service (1800) or a fixed charge service (13, 1300) when they contact you

Improved Customer Experience

Improved Customer Experience

Optimise your routing and direct customer calls to the team of your choice, with minimal touchpoints.

Greater Control

Greater Control

Improve management with routing controls and reporting available with the Online Manager and Intelligent Network Reporter.

Why choose Vocus?

Competitive Pricing

Competitive Pricing

Vocus Inbound 1300 and 1800 numbers start from just $20 a month. 

Business Continuity

Business Continuity

Our 13, 1300 and 1800 answering points are easily modified, so they'll move with you across Australia or as your business grows.

Service You Can Depend On

Service You Can Depend On

We provide 24/7 support right here in Australia.

Call us on 1300 88 99 88 or fill out a contact form to find out how Vocus can help your business.