Make it easy for customers to find you & improve your customer’s calling experience with a Vocus 13, 1300, or 1800 number

Vocus 13, 1300, or 1800 numbers provides a single point of contact for your business. It allows you to better manage your inbound calling experience by making it simple for customers to get in touch. Route any caller to the location most convenient to them with an easy-to-remember number. Improving your customers’ calling experience – it’s better business.

13 and 1300 numbers allow customers to call your business from all phones in Australia for a fixed charge, whilst an 1800 number is a free call for customers calling from a standard fixed line and most* mobile services within Australia — you’ll pay the call costs.

Deliver more value to your business and customers with Vocus National Inbound Services, with access charges starting from just $20 per month on a 24- or 36-month contract. There is no better time to do business.

* Some mobile service providers charge for calls to 1800 services.

^ INFlow Editor is available for an additional monthly fee.

Find out if National Inbound Services is a good fit for your business

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Key features

  • Direct calls to the right teams at the right locations, with intelligent routing features including IVR services, geographic routing, mobile- and time-based routing
  • Provide more control to your teams with advanced features including event counters, account codes, and call filtering
  • Call charges for calling these services are generally a fixed charge for the caller or a reverse charge, paid for by you
  • Monitor your services near real-time with custom reporting available in Intelligent Network Reports
  • Manage, configure, and test routing options in near real-time with INFlow Editor^

Product brochure

National Inbound Services Brochure

Who is it for?

Vocus 1300 and 1800 numbers suit businesses of all sizes. Vocus 13 numbers are better suited to larger organisations with higher call volumes.

Vocus offers the following National Inbound Services:

Vocus 1313 numbers are short, easy-to-remember 6-digit numbers so customers can call your business
Vocus 13001300 numbers are 10-digit numbers that can be called from any fixed line or mobile service in Australia
Vocus 18001800 numbers allow customers in Australia to call your business from any fixed line or mobile service* for free
Smartnumbers®Smart numbers can be applied to your 13, 1300 or 1800 service and can include a memorable numeric pattern or spell a word using the phone’s alphanumeric key pad

Why use a Vocus National Inbound Service?

Increased reach

Increased reach

Effectively advertise your business nationally, with a simple, easy-to-remember 13, 1300, & 1800 number.

Cost transparency

Cost transparency

Provide your customers with a toll-free service (1800) or a fixed charge service (13, 1300) when they contact you.

Improved customer experience

Improved customer experience

Optimise your routing and direct customer calls to the team of your choice, with minimal touchpoints.

Greater control

Greater control

Streamline IT with web-based management and reporting available in INFlow Editor^ and Intelligent Network Reports.

Why choose Vocus?

Competitive pricing

Competitive pricing

Vocus Inbound 1300 and 1800 numbers start from just $20 a month. 

Business continuity

Business continuity

Our 13, 1300, and 1800 answering points are easily modified, so they'll move with you across Australia or as your business grows.

Service you can depend on

Service you can depend on

We provide 24/7 support right here in Australia.

Call us on 1300 88 99 88 or fill out a contact form to find out how Vocus can help your business.