Data Centre access ticketing & request system

Customer access to our data centres is processed through our Ticketing & Request system. Customers can request access by simply sending an email to the respective Data Centre address that they require access to. This process is used for all requests pertaining to:

  • Access requests
  • Remote Hands
  • Induction requests
  • Equipment movement requests
  • Request for information 

Please include as much information as possible in your email in order for us to better assist you.


New South Wales

Data Centre Contact Email Address
VDC-SYD01 Doody St vdc-syd01@vocus.com.au
VDC-SYD02 Brookhollow ave vdc-syd02@vocus.com.au

Victoria

Data Centre Contact Email Address
VDC-MEL03 530 Collins vdc-mel03@vocus.com.au
VDC-MEL04 Thornton Crescent vdc-mel04@vocus.com.au
VDC-MEL05 King Street vdc-mel05@vocus.com.au

Western Australia

Data Centre Contact Email Address
VDC-PER01 Perth iX vdc-per01@vocus.com.au
VDC-PER03 Bennett St vdc-per03@vocus.com.au
VDC-PER04 McGrath Rd vdc-per04@vocus.com.au
VDC-PER05 King Edward Rd vdc-per05@vocus.com.au
VDC-PER06 St Georges Tce.   vdc-per06@vocus.com.au
VDC-PER07 Adelaide Tce.   vdc-per07@vocus.com.au
VDC-PER08 St Georges Tce.   vdc-per08@vocus.com.au
VDC-PER09 Murchison Tce.   vdc-per09@vocus.com.au