What is Dedicated Access?

Dedicated Access is an optional Internet connection that can be provided to support Commander IP Voice services and is dedicated to carry voice traffic only. This separates your voice and data services for improved voice quality management. Dedicated Access may be delivered via NBN, ADSL or SHDSL.

Can I purchase dedicated access on its own

No - Dedicated Access is an optional value-added service to Commander IP Voice services provided by Vocus. It is only available to Vocus customers that have Commander Phone, Commander Key Phone or Smart SIP.

How will this impact my local area network (LAN)

Dedicated Access is a separate Internet service for voice traffic only so it may impact on your local area network. Either you will have a physically separate network for your voice or we can provide a switch to separate your voice traffic from other data on your LAN.  

What access technologies are supported

Most often dedicated access is provided over the National Broadband Network or NBN. If NBN is not available at your location then SHDSL or ADSL2+ are also options. We can check your address to know which technologies are available for your dedicated access service.

What is the national broadband network (NBN)?

The National Broadband Network is a government initiative owned by nbn co limited and is one of Australia’s largest ever infrastructure projects. Initial internet speeds will be as high as 100Mbps, with the potential to increase to one gigabit per second (1Gbps) in years to come.

The rollout of this new technology means that existing telecommunications networks (currently used to deliver internet and phone services) are being replaced with superior connections. 

Because the nbn will replace the existing copper network your business uses for its fixed line and internet services, you’ll need to move to the nbn for voice and data services to stay connected.

What New Equipment will I need for NBN Dedicated Access?

Depending on your requirements and current technology, you may need to have the following equipment installed:

For Fibre to the Premise (FTTP)

  • Premises Connection Device (PCD)
    This will installed by the nbn to the outside of your building. You will need to choose a place outside your building that is both accessible and clear of obstructions. Your nbn installer may fit this prior to connection, in preparation for the ‘Ready for Service’ (RFS) date in your area.
  • Network Termination Device (NTD)
    This will be installed inside your building by the nbn. This must be located within 3 metres of a power point, and close to where you want your router.
  • Battery Backup (optional)
    The Battery Backup should provide you with a total of approximately 5 hours of backup battery power without mains power under typical circumstances. This can be assessed to make calls over a standard non-powered telephone connected to an appropriate service over one of the NTD voice ports in an emergency. 
  • Router
    The Router may be provided by your supplier.

For Fibre to the Node/Fibre to the Basement (FTTN/FTTB)

You will require a compatible router to plug your phone and internet into. To ensure the continuity of your voice service and is provisioned under the same number, your provider should include voice band continuity as part of the order.

How will the nbn affect me?

The nbn is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. Nbn Dedicated voice Access will enable your business to take advantage of digital voice technologies and help your business become more productive, more efficient and more than ready for a digital future. It will also allow potential reduced costs for voice services via ‘Hosted’ and ‘Over-The-Top’ voice solutions provided via your internet connection. 

How do I get connected to the Dedicated Voice Access lines over the NBN?

Getting connected is easier than you might think. Once you’ve checked that the nbn is in your area, please contact us at customersupport@vocus.com.au or call 1300 948 555 , and ask for our Dedicated Access Team. They can guide you through the process of connecting a Dedicated Voice Access line for Commander Phone. You may need a technician to visit your premise to complete the installation but our experts are here to ensure you have a smooth transition to the new network. 

How does the NBN work?

The nbn will use a mixture of technologies.  Depending on your location, your business will get connected to the nbn through either Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Building (FTTB). Fixed Wireless, or Satellite. Commander offers FTTP, FTTN, FTTB and Fixed Wireless however it does not offer Satellite.

Whether it’s underground or via overhead lines the nbn fibre-optic cable will (in most cases) run right up to your place of business.

Fixed Wireless
For businesses in less densely populated areas, a fibre-optic cable will run to a local transmission base station where a signal will make its way to an antenna on your roof.

What do I need to consider when selecting the location of my new NBN equipment?

Please consider the following when selecting the location of your nbn equipment.

  • Ensure the location is within 40 meters of a utility box outside your premise
  • Ensure the location is within 3 metres of a powerpoint
  • Select a place that is close to where you have/will have your router
  • Select a place that is well ventilated, away from extreme temperatures, dampness, steam dirt or dust
  • If you have a small telephone system, how far is it from your Main Distribution Frame (MDF) or nbn connection point?

Your nbn installer will advise you if your selected location is possible or whether you will need to pay extra for installation.

It is important that you also think about your internal wiring requirements, as depending on your needs changes may be required. Please note that the installation of the nbn does not include additional network wiring and any additional wiring will be your responsibility.

What happens when the copper network gets disconnected?

These services will be permanently switched off around 18 months after an area is announced as nbn ready. If you wish to continue to make calls and remain connected to the internet you will need to upgrade to an nbn service/plan. This means that simple installation of the NBN box and connection to a data service does not stop disconnection – You need to make sure your voice services are migrated to the nbn too.

Please note that copper services may not be disconnected for premises connected by either fixed wireless or the satellite service. Currently only the FTTP/B/N parts of the nbn network are currently subject to copper disconnections.

What Services are Being disconnected?

The nbn is the new telecommunications network for Australia.  This network will replace almost all existing landline phone, ADSL internet and Telstra cable internet services.  These services will be permanently switched off around 18 months after an area is announced as nbn ready. In the short-term, only fixed line PSTN services will be disconnected, with more complex services being disconnected in the future.

Please note that copper services may not be disconnected for premises connected by either fixed wireless or the satellite service.  Currently only the FTTP/B/N parts of the nbn network are subject to copper disconnections.

Will my security alarm, EFTPOS or fax machine work when I switch to the NBN?

The rollout of the nbn network will involve new technologies and some existing devices may not always be compatible with these. The provider of your devices can advise whether their equipment will work when connected to the nbn and if necessary, what alternative solutions are available.

Have a question we haven't answered?

Please contact us at customersupport@vocus.com.au or call 1300 948 555, and ask to speak to one of our Dedicated Voice Access specialists.