Why the office desk phone is far from dead
Posted on May 28, 2018
The rise of mobile telecommunications is paving the way for the demise of the landline telephone in Australian homes.
Australian Communications and Media Authority (ACMA) figures show that in 2009, nine out of 10 Australian households had a landline phone in their home. By late 2016, a quarter of the population had abolished the landline.
About 30 per cent of Australians operate using only mobile phones, up from 15 per cent in June 2011.
But what does this mean for business? Is the desk phone becoming a thing of the past as well? As it turns out, no. In fact, business phones are becoming faster and more powerful than ever.
Desk phone services provided by Vocus
The office phone is capable of so much more than just basic calls. Here are some of the features that can be unlocked through Vocus solutions.
IP Tel: This is an advanced collaboration tool that allows you to maximise your telephone network. The Vocus Polycom handsets include features like a colour touchscreen, a video camera (to allow for video calling and conferencing), HD Voice and Acoustic Fence technology for superior voice and audio and programmable keys. Using IP Tel, these handsets can be networked together across all offices and managed from a single, integrated platform.
It is not exclusively for phone calls, either, with the handsets capable of sending instant messages as well. And this hosted telephone service also connects mobile devices to keep all systems streamlined.
SIP Trunks: This Vocus solution provides a cost-effective way to connect your business to the public switched telephone network (PSTN) and merge your voice and data services. All existing numbers and extensions are retained and scope is built in for when your business grows. All calls feature HD quality audio and are compatible with HD devices for conferencing.
Vocus also offers ISDN services with the option to scale up to IP Tel or SIP Trunks without exit fees after three months.
Phone communications vital for businesses large and small
Using telephone services is essential for Peabody Energy—the world’s largest private-sector coal company and a global leader in sustainable mining and clean coal solutions.
Previously, they had been operating off a single 128kbps ISDN or 256Kbps satellite connection for all data services, which rendered all services essentially unusable.
Using Vocus' fully integrated voice and data communications, all communications are optimised; including a future-ready IP telephone platform.
That means the desk phones are tapped into the communications network, allowing for advanced features that also reduce costs.
“We are owned by a US company and we have people who travel widely. Now they don’t have to make international phone calls to check their voicemail. It just shows up in their email inbox." Peabody Energy manager information systems David Coleman said.
To find out more about how VOCUS can maximise your desk phone network, contact the team today on 1800 035 540