Vocus Communications Acquires Melbourne ISP Business: iboss, One Telecom and ONEseniors
Posted on May 07, 2014
Vocus Communications Limited (ASX: VOC) acquires businesses of One Telecom Pty Ltd and iBOSS International Pty Ltd from administrators
The businesses and customers of iBOSS International Pty Ltd and One Telecom Pty Ltd, including the ONEseniors customers, have today been acquired by the Vocus Communications group.
There have been significant delays in acquiring the assets, due to protracted negotiations between the administrator and secured parties to One Telecom and iBoss, related parties of the former owners.
Vocus is now undertaking the difficult task of unravelling the complex supply arrangements and corporate structure. Although Vocus is working hard to expedite the process, there is no guarantee all services can be reactivated.
gt;For wholesale customers, Vocus has been working proactively with wholesalers and resellers of IBoss and has contracted and restored close to 10,000 services. Affected wholesale customers should contact Vocus directly.
James Spenceley CEO of Vocus commented on the situation stating: "We are only now beginning to unravel the complex ownership and supply relationships previously in place."
He went on to say, "The disconnection of tens of thousands of retail customers (ONEseniors and One Telecom) is a blight on an otherwise strong and competitive telecommunications industry. The decision to place these companies into administration arises from court proceedings to resolve personal disputes between the owners and has resulted in a worst case outcome for their customers, especially the ONEseniors customers."
Vocus is keen to assure customers of One Telecom and iBoss that it understands the pain they are currently suffering. Since the appointment of administrators on Friday last week, Vocus has worked tirelessly to expedite restoring services to as many customers as possible, as quickly as possible.
In further recognition of the hardships caused by having phone and internet services disconnected Mr Spenceley has assured One Telecom and ONEseniors customers that they have all options available to seek an alternative supplier without fear of any contract breach. "We understand that not having a telephone or internet service is difficult and we can assure you there will be no contract termination penalties for those who find an alternate provider."
Affected customers of One Telecom and ONEseniors can call 133 001.
Any wholesale customers of iBoss should call Vocus directly.
More updates to follow.
For more information:
James Spenceley, Chief Executive Officer
Matt Hollis GM, Sales and Marketing
(ASX:VOC) Vocus Communications Limited is an ASX listed leading telecommunications provider of Data Centre, Dark Fibre, Voice and International Internet connectivity across Australia, NZ, Singapore, Hong Kong and the US. The company provides high performance, high availability, and highly scalable communications solutions, which allow service providers to quickly and easily deploy new services for their own customer base.