Improve international communications with SIP

Posted on May 08, 2018

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One of the greatest challenges that businesses face when it comes to expanding overseas is communications. Different borders, service providers, phone networks, and other barriers can make sharing audio and video a demanding exercise.

The solution? Session Initiation Protocol. SIP services allow you to merge all your data, voice, and video to one platform that works across the globe.

SIP presents several productivity boosts that can help you make the transition from being a domestic enterprise to an international one.  The ability to stay connected is one of the main reasons that businesses can spread their wings abroad and SIP services make it simple. 

Staying connected across borders

SIP funnels your calls through data networks directly to another SIP endpoint, rather than just the public switched telephone network (PSTN).

These calls can be made from the SIP service via a traditional handset, soft client, or mobile device. This is a benefit over the ageing Integrated Services Digital Networks (ISDN).

High-speed data networks mean that businesses can streamline their communications across multiple countries with unwavering audio and video quality, essential when collaborating between remote locations.

Improved productivity with SIP

SIP services offer many benefits, including productivity improvements over traditional ISDN and PSTN services.

Collaboration becomes a much simpler process because voice, data, and email are all delivered by the same platform. This means services are all streamlined, no matter where in the globe you are.

Unifying all your data services also dramatically decreases the impact of unplanned downtime, as everything can be migrated to another location and business can continue as usual.

Particularly important post-COVID, people aren’t tethered to one location, because the service can easily be used via an app on mobile devices. As long as they’re equipped with a tablet, laptop, or smartphone, employees can be anywhere and tap into the same communications platform as everyone else. 

A successful SIP implementation with Vocus and NIB Health Services

Our customers have had great success with SIP. Our work with NIB Health Services gave the international health insurance giant the ability to manage and shift calls through peaks and troughs in call volume. We were also able to further uncover opportunities to improve internal employee collaboration and deliver greater customer service. 

We were able to install a new network that provided converged contact centre SIP voice connectivity and IP WAN data network services. You can read the full case study here.

If your business has international offices or aspirations to go global, it’s time to get your communications infrastructure in place. Let us help.

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