5 Tips to create a mobility strategy for your team

Posted on December 02, 2016

Old Phones

You can’t thrive in a world of digital disruption unless you embrace technology to improve your offering and empower workers. If you have a dispersed team, or a network of field staff, developing an effective mobility strategy is essential.

Benefits of mobility

Successful companies proactively create business models that allow workers to be more agile.

Deloitte’s Global Human Capital Trends Report found many organisations were moving towards a structure that operates as a ‘network of teams’ that are not based on job function, and where people regularly move between teams.

“The growth of the Millennial demographic, the diversity of global teams, and the need to innovate and work more closely with customers are driving a new organisational flexibility among high-performing companies,” the report states.

The use of mobile devices is already widespread, but not necessarily supported or driven by employers.

Why you need a strategic approach

Recent Australian research of high growth companies found that for technology to successfully drive business growth, it should be embedded in business models and underpinned by a sound IT strategy.

In other words, it should give employees the information needed to perform and make better decisions.

Getting started: a roadmap for mobility

  1. Review your objectives: Revisit your goals and map these to the tasks and abilities your team needs. Ask your employees themselves how your business can create business opportunities through the use of mobility applications. When users are engaged in providing suggestions, we tend to see faster adoption when implementing ideas.
  2. Understand the current environment: Look at how your staff spend their time, and current use of devices. Do field staff spend less time with clients because they have onerous paperwork? Do you have existing collaboration tools that are under-utilised? What technologies, platforms and tasks are already favoured and why? Are people already finding workarounds for frustrating processes?
  3. Identify gaps: Think about IT infrastructure, hardware, software and the knowledge and skills your team need to develop to transform in line with your goals. There might be solutions in the mix that you could adopt business-wide through different management approaches or more integrated ICT systems.
  4. Prioritise projects with impact: Work out which initiatives will deliver the most improvement and can be implemented with your available resources or budget. Talk to your IT partner about your roadmap. Whilst your budget may not support achieving your goals immediately, make sure they know where you are headed to so they can adapt solutions that support that direction.
  5. Pay attention to implementation: Digital transformation can be disruptive, and poorly managed change can affect IT projects. Work with the right partners who understand the benefits of what you are trying to achieve. Learn from the lessons that other organisations that have introduced mobility initiatives.

    The key to success in creating a mobility strategy to not only give your team the digital tools they need to get work done on the move, but to ensure you understand how technology is being used to shape employee experience and achieve business goals.

Learn from our experience

Talk to us about how we have implemented mobility tools across our business. Our staff operate across Australia and New Zealand, in their office, at home or from a customer site. We've seen the benefits of a successfully implemented mobility strategy which utilise the collaboration tools we offer with great success and minimal business interruption. We also learned a thing or two which we're happy to share as well. Let's talk. 

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